Summary
Overview
Work history
Education
Skills
Certification
References
Hobbies and Interests
Affiliations
References
Timeline
Generic

Folasade Ogunbambi

Regional support officer
Rochester,Kent

Summary

Results-driven professional focused on improving lives through strong interpersonal and communication skills. Expertise in team leadership, problem-solving, and analytical skills, with a solid foundation in computer literacy and process optimization. Known for delivering dependable support during challenging circumstances while upholding integrity and professionalism. Aspire to enhance training and development initiatives to promote organizational growth.

Overview

22
22
years of professional experience
11
11
years of post-secondary education
1
1
Certification

Work history

Regional Support Officer

Waythrough-Holloway Road, London
London
04.2024 - 09.2025
  • Assist in supporting the regional operations by working closely with the quality team to ensure compliance with quality standards, service delivery and training.
  • Work in collaboration with service managers to identify areas for improvement and implement corrective actions.
  • Collaborate with internal teams to streamline processes and enhance overall efficiency.
  • Manage the day-to-day running of a unit where there is no manager, and other services in the region.
  • Provide holistic support to the people using our service by understanding the individual unique needs and goals and tailoring support plans to meet the needs identified.
  • Work in collaboration with staff to support residents in managing substance use through interventions and treatments.
  • Support residents in ensuring they engage with other relevant providers to receive further support through a seamless integration of care across various relevant providers.

Service Manager, Mental health, and Housing Related Support Service (HRS)

Richmond fellowship Sevenoaks Kent
Sevenoaks, Kent
08.2022 - 04.2024


  • Led team meetings to set performance goals and review progress regularly.
  • Manage sickness absence in line with organisation’s policies and procedures.
  • Set and manage the cost centre budget, ensuring income and expenditure is within the agreed limits and ensure appropriate financial procedures are followed.
  • Ensure team development plans are in place, delivered and reviewed in line with location/service, area, organisational and individual needs.
  • Keeping abreast of mandatory training deadlines and ensuring staff are completing within the relevant timeframes.
  • Ensure all aspects of diversity, inclusion and accessibility are followed in line with policies and procedures.
  • Ensure all aspects of H&S compliance are adhered to within the service/location(s). Also complete all H&S checks when required.
  • Ensure timely reporting of incidents and accidents internally and, where required by contracts, externally and complete reports/referrals to safeguarding.
  • Undertake other tasks when required by the Area Manager.
  • Developed and implemented tailored support plans that addressed individual needs and promoted independence.
  • Facilitated regular training sessions for staff on best practices in mental health support and housing assistance.
  • Coordinated with external agencies to ensure seamless access to additional resources and services for clients.
  • Oversaw case management processes to guarantee effective service delivery and adherence to regulatory standards.
  • Evaluated service effectiveness through feedback mechanisms and adjusted strategies to enhance client satisfaction.
  • Mentored junior staff members, fostering a collaborative environment and encouraging professional development.
  • Advocated for clients' rights and needs within the community to promote awareness and accessibility of services.
  • Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
  • Maintained a positive work environment through effective conflict resolution strategies among staff.
  • Reviewed operational policies periodically for improvements in efficiency and effectiveness.
  • Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
  • Implemented a new feedback system for more efficient performance reviews.
  • Improved response times, resulting in higher client satisfaction rates.
  • Delegated tasks effectively to maximise team potential and productivity.
  • Identify training needs and opportunities for staff development to improve overall service delivery.
  • Fostered strong relationships with clients through excellent customer service skills.
  • Streamlined service operations by enhancing team collaboration and communication.
  • Developed a comprehensive induction programme for new hires that increased their productivity levels from the onset.
  • Managed customer complaints for improved business reputation.
  • Developed an efficient workflow to reduce service downtime.
  • Established clear lines of communication between management and staff, fostering a harmonious working environment.


Mental Health Recovery Worker

Richmond Fellowship
Sevenoaks, Kent
07.2017 - 08.2022
  • Supported five residents daily using unit-based support model, emphasising risk assessments and support plans.
  • Motivated individuals to achieve collaboratively identified goals through targeted interventions.
  • Engaged with substance misuse services, community mental health teams, GPs, and DAVSS.
  • Represented clients at MARAC meetings chaired by the police.
  • Facilitated successful completion of work-related programs and transition to independent living.
  • Managed referrals and placements for new residents efficiently.
  • Assisted line manager in recruitment and induction of agency staff.
  • Developed and implemented tailored recovery plans to address specific mental health needs and promote well-being.
  • Collaborated with multidisciplinary teams to ensure comprehensive care and effective communication for clients.
  • Conducted regular assessments of clients' progress and adjusted strategies to enhance recovery outcomes.
  • Educated clients and families about mental health resources, coping mechanisms, and community support services available.
  • Liaised with community resources to facilitate reintegration of recovered individuals into society.
  • Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.

Housing Support Officer

Outward (Newlon Housing) Daneland Walk, London
Hackney/Islington, Hackney
10.2016 - 08.2017
  • Provide one-to-one support to residents to assist them to achieve their individual goals, attain independent living skills and take control of their lives to move on to more independent accommodation.
  • Work with individual residents to identify opportunities for social inclusion such as employment, education, training, and leisure activities, supporting and encouraging participation in these activities.
  • Promote the safety and well-being of residents; responding appropriately to risk, reporting on safeguarding, accidents, and incidents as per policies and procedures and participating in multi-agency meetings as required.
  • Provided comprehensive housing support services to vulnerable individuals and families.
  • Work in partnership with other professionals such as community mental health team, GPs and hospitals by attending multidisciplinary team meeting to provide holistic support that aims to assist the individual to manage their mental health and addictions to facilitate recovery and develop life skills and achieve their goals.
  • Explain the terms of the licence agreement to new residents, support them to understand their rights and obligations under that agreement and manage tenancy breaches, including anti-social behaviour, that occur.
  • Provide appropriate practical and emotional support to residents, ensuring that each resident has a support and risk management plan in place which effectively meets their support needs and that plans are reviewed and updated as required.
  • Developed tailored support plans to address specific needs of each residents.
  • Managed cases involving anti-social behaviour effectively, improving neighbourhood harmony.
  • Conducted home visits, ensuring the safety and well-being of residents.
  • Managed a large caseload of [Number] clients covering varied needs, including mental health, homeless and alcohol misuse issues.
  • Liaised with external and internal professionals to provide holistic support.
  • Offered practical daily living advice, including financial planning, housing support and legal guidance.
  • Worked closely with other agencies such as mental health services or police when necessary.
  • Monitored client progress and adjusted support strategies to ensure optimal outcomes.

Team Lead, Customer Liaison Officer

Allied Ventures Corp Limited Dartford, Kent
Dartford, Kent
04.2009 - 04.2016
  • Have made excellent progress in the development of complaints/maintenance log by involving and consulting tenants on various issues they may have about their homes. Dealt with issues of eviction through a court channel and got the possession of the property, I have carried out inspections of properties on a planned regular basis and made sure all properties are in a good state and have assessed and organised repairs that need doing and supervised the day-to-day maintenance of properties.
  • Key Duties & Responsibilities

Supervisor

Abode Corporation Limited, Dartford Kent
Dartford, Kent
11.2003 - 03.2009
  • Managed voids, lettings, and tenancies for residents.
  • Monitored contractor performance to ensure health and safety standards.
  • Oversaw rent accounts and budgeting processes.
  • Operated a fully functional office, maintaining records and equipment.
  • Managed communal facilities to enhance resident experience.
  • Coordinated maintenance and repairs, addressing both routine and emergency situations.
  • Handled all emergency incidents effectively.
  • Updated and maintained financial records for transparency.
  • Supervised daily operations to ensure efficient workflow and compliance with company standards.
  • Led team meetings, ensured clear communication amongst all members.
  • Ensured smooth operations with regular maintenance checks.

Education

MSc - Mental health and substance use (Dual diagnosis)

Middlesex University
Hendon, London

B. A Hons - Youth Studies

University of East London

B.A Hons - Art education

University of Nigeria

National certificate in Education (NCE) - Fine Art Education

College of Education
Abeokuta Nigeria
09.1993 - 09.1996

Senior Community Health Extension Worker - Health care

Federal College of Health Technology
Ijebu-ilese, Nigeria
09.1991 - 08.1993

Senior Secondary Certificate Examination (SSCE) - Secondary education

Baptist Girls’ College
Abeokuta, Nigeria
09.1984 - 07.1990

Skills

  • Team leadership
  • The ability to work under pressure
  • Problem-solving and analytical skills
  • Computer literacy
  • The ability to deal tactfully with difficult situations
  • Strong commitment to people and an understanding of the factors affecting their lives
  • Ability to provide reliable support to people in times of stress and act with integrity
  • Good organisational and time management skills
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills, with the ability to establish good relationships with people
  • Patience, tolerance, and flexibility
  • Process Improvement
  • Training and Development


Certification

  • Level 2 Housing Management
  • NVQ 2 in Team Leading- Edexcel
  • Moving into Management
  • Equality and Diversity & Unconscious Bias
  • Cognitive Behavioural Therapy
  • Emergency First Aid at Work
  • CACHE Level 2 Understanding young people with Mental Health
  • CACHE Level 2 Certificate in Understanding Tenant Support in housing
  • An Introduction to Substance misuse

References

Provide on request.

Hobbies and Interests

I enjoy staying healthy by keeping fit. I also like to keep my support awareness up to date by meeting new people for interactions. Being adventurous enables me to derive a great joy in travelling.

Affiliations

  • creative arts(designing sketching and shading), Team sport such as yoga, fitness activities such as running and enduring exercise
  • Organizing events, mentoring within the family and friends and entertaining of guests
  • Adventurous and travel

References

References available upon request.

Timeline

Regional Support Officer

Waythrough-Holloway Road, London
04.2024 - 09.2025

Service Manager, Mental health, and Housing Related Support Service (HRS)

Richmond fellowship Sevenoaks Kent
08.2022 - 04.2024

Mental Health Recovery Worker

Richmond Fellowship
07.2017 - 08.2022

Housing Support Officer

Outward (Newlon Housing) Daneland Walk, London
10.2016 - 08.2017

Team Lead, Customer Liaison Officer

Allied Ventures Corp Limited Dartford, Kent
04.2009 - 04.2016

Supervisor

Abode Corporation Limited, Dartford Kent
11.2003 - 03.2009

National certificate in Education (NCE) - Fine Art Education

College of Education
09.1993 - 09.1996

Senior Community Health Extension Worker - Health care

Federal College of Health Technology
09.1991 - 08.1993

Senior Secondary Certificate Examination (SSCE) - Secondary education

Baptist Girls’ College
09.1984 - 07.1990

B. A Hons - Youth Studies

University of East London

B.A Hons - Art education

University of Nigeria

MSc - Mental health and substance use (Dual diagnosis)

Middlesex University

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Folasade OgunbambiRegional support officer