Folake Ramota Ojomo
Lewisville ,TX
Summary
Dedicated and versatile professional with extensive experience in care support, customer service, product specialization, and quality inspection. Proven ability to deliver compassionate care, foster strong client relationships, and ensure the highest standards of quality and service. Skilled in problem-solving, attention to detail, and process improvement, with a commitment to excellence in every role. Adept at working collaboratively within teams and independently to meet organizational goals and client needs. Highly organized, adaptable, and equipped with excellent communication and interpersonal skills, making a valuable asset in dynamic and challenging environments.
Overview
6
6
years of professional experience
Work History
Care Giver
Serenity Senior Care
02.2024 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Care Giver
Acclaim Care
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Care Desk
CDTI
04.2024 - 10.2024
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Analyzed customer feedback to identify areas for improvement.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Panel Control Repair
SMS Info COMM Corporation
12.2022 - 12.2023
- Diagnose Issues: Identify problems in control panels, such as wiring issues, component failures, or system malfunctions
- Troubleshoot Systems: Use diagnostic tools like troubleshoot and repair control systems.
- Perform Routine Maintenance: Conduct preventive maintenance to avoid future breakdowns and ensure systems run efficiently.
- Adhere to Safety Standards: Follow safety protocols and regulations to ensure safe working conditions.
- Documentation: Maintain accurate records of repairs, parts replaced, and maintenance activities.
Quality Control Inspector
Prime Controls
09.2020 - 12.2022
- Communicated with production team members about quality issues.
- collaborated with other departments to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Enhanced production efficiency by implementing standardized
inspection processes and procedures. - Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
Quality Assurance Analyst
Little Raymond's Print Shop
05.2019 - 08.2020
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Ensured customer satisfaction by verifying that products met
specifications and functioned as intended before release. - Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
Product Specialist
Illes Foods
10.2018 - 06.2019
- Enhanced product performance by conducting thorough market
research and competitor analysis. - Collaborated with cross-functional teams to streamline product
development processes. - Boosted customer retention by providing exceptional product support and addressing user concerns.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched product's specifications and accurately communicated information.
Education
Bachelor Of Engineering: - Metallurgical Engineering
University of Lagos
Lagos, Nigeria 08-2006
Skills
- Compassion and empathy
- Client documentation
- Records management
- Complaint resolution
- Follow-up skills
- Product education
- Administrative support
- Attention to details
- Good communication skills
- Task Prioritisation
- Customer Service
- Time Management
- Organisational Skill
- Sales expertise
- Sales Support
Timeline
Customer Care Desk
CDTI
04.2024 - 10.2024
Care Giver
Serenity Senior Care
02.2024 - Current
Care Giver
Acclaim Care
01.2024 - Current
Panel Control Repair
SMS Info COMM Corporation
12.2022 - 12.2023
Quality Control Inspector
Prime Controls
09.2020 - 12.2022
Quality Assurance Analyst
Little Raymond's Print Shop
05.2019 - 08.2020
Product Specialist
Illes Foods
10.2018 - 06.2019
Bachelor Of Engineering: - Metallurgical Engineering
University of Lagos
Similar Profiles
Terranisha DavisTerranisha Davis
Personal Caregiver/ CNA at Serenity Senior ResidencesPersonal Caregiver/ CNA at Serenity Senior Residences
Melissa ReynoldsMelissa Reynolds
Registered Nurse at Serenity Hospice Care, LLC / Agape Care GroupRegistered Nurse at Serenity Hospice Care, LLC / Agape Care Group
Dustin WilliamsonDustin Williamson
Director of Operations at Georgia Hospice Care/Agape Care Group/Serenity HosDirector of Operations at Georgia Hospice Care/Agape Care Group/Serenity Hos