FOLAKEMI OSO

• Assured safety measures were met to prevent falls or accidents.
• Enhanced wellbeing of patients by providing emotional support and companionship.
• Supported daily living skills training which increased client self-sufficiency.
• Provided transportation for medical appointments, ensuring timely arrival.
• Administered medication according to schedule, promoting optimal health outcomes.
• Maintained detailed records of patient behaviour changes for healthcare team reference.
• Encouraged social integration by facilitating community involvement opportunities.
• Completed housekeeping tasks resulting in a clean, safe home environment.
• Prepared nutritious meals that met special dietary needs of clients.
• Helped achieve patient independence through guided tasks and activities.
• Increased comfort levels with personal care duties such as bathing and dressing.
• Assisted in maintaining a clean environment for improved client health.
• Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
• Participated in regular team meetings, enhancing quality of care provided.
• Promoted physical activity through assistance with exercises improving overall health condition of the client.
• Actively listened to client concerns thus creating a comforting environment.
• Contributed feedback on patient progress leading to adjustments in personalised care plans.
• Provided companionship during outings contributing to an active social life for clients.
• Implemented care plans set out by healthcare professionals leading to improved patient well-being.
• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Built strong patient relationships through compassionate care and friendly rapport building.
• Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
• Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
• Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
• Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
• Provided support in social, physical and emotional areas to assist clients with integration into local community.
• Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.

• Promoting independence by offering personalized physical, practical, and emotional assistance that aligns with individual needs, goals, and preferences.
• Enabling the individuals to take decisions on everyday matters such as choice of outfit, activities, and meals, as well as more significant choices like residence, financial decisions, or vacation destinations.

· Supporting the individuals in actualizing there choices through organized activities that foster the development of their confidence such as attending music and art classes

• Supporting the individuals with household tasks, domestic chores, personal hygiene, intimate care, dressing,and personal appearance with dignity and respect for their privacy.
• Assisting the individuals with grocery shopping, food/diet preparation, monitoring diabetic blood sugar and adhering to daily meal plan.
• Taking daily responsibility for the general health, welfare and safety of the individuals being supported by adhering to the organisation’s safety protocols and procedures.
• Supporting the individuals to access timely and appropriate health care provision, to enable them to make informed choices as regards their treatment, and support them with medication administration and stock management.
• Providing administrative support through the maintenance of accurate records such as: financial records, service users’ personal records, health and safety, monitoring records and other documentations.

Communicating with respect, dignity and effectively with the people being supported, their families and other health care team members for quality healthcare

• Stayed updated on company policies, enabling accurate information dissemination to customers.
• Achieved higher customer retention through consistent follow-ups and updates.
• Facilitated seamless transactions at check-out counters for quick checkout process.
• Enhanced customer satisfaction by promptly addressing queries and concerns.
• Cultivated strong relationships with customers to drive engagement.
• Assisted customers in product selection, resulting in increased sales.
• Collaborated closely with colleagues to resolve complex customer issues swiftly.
• Ensured smooth store operations by coordinating with the team effectively.
• Developed rapport with customers for improved loyalty and repeat business.
• Conducted regular stock checks ensuring product availability for clients at all times.
• Managed large volumes of incoming calls for efficient customer service operations.
• Delivered personalised service to each client, fostering trust and loyalty.
• Resolved customer complaints effectively, maintaining brand reputation.
• Maintained high-level product knowledge for accurate advice and recommendations.
• Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
• Implemented feedback from customers to improve services offered.
• Escalated unresolved issues within appropriate channels guaranteeing timely resolution.