Folajinmi Fawehinmi

• Administered medication according to schedule, promoting optimal health outcomes.
• Assisted in maintaining a clean environment for improved client health.
• Provided companionship during outings contributing to an active social life for clients.
• Provided transportation for medical appointments, ensuring timely arrival.
• Promoted physical activity through assistance with exercises improving overall health condition of the client.
• Implemented care plans set out by healthcare professionals leading to improved patient well-being.
• Encouraged social integration by facilitating community involvement opportunities.

• Prepared nutritious meals that met special dietary needs of clients.
• Implemented care plans set out by healthcare professionals leading to improved patient well-being.
• Maintained detailed records of patient behaviour changes for healthcare team reference.
• Assured safety measures were met to prevent falls or accidents.
• Actively listened to client concerns thus creating a comforting environment.
• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
• Continuously promoted best practices in health, safety and security to safeguard service user welfare.
• Led group activity programmes to support independence and encourage community inclusion.
• Collaborated with external support providers to maintain good care continuity.

Key Projects

1. Customer Relationship Management Optimization to improve customer experience index and cross the 18% satisfaction mark, which has put the brand in the lower rungs of industry rating

2. Delivery of Corporatepay platform which was designed to aid corporate payments for companies through banks, using a common payment route.

· Elicited business and functional requirements, coordinated validation exercise, and maintained requirement traceability matrices (RTM).

· Wrote user stories from validated requirements and developed acceptance criteria that was deployed in testing

· Analyzed the feasibility of the new proposed digital product and created epics and detailed user stories with acceptance criteria, ensuring the system designs are fit for the needs of the customers.

· Assessed the complete process flow of the proposed product, deploying SQL skills in analyzing and interpreting data.

· Prioritized requirements using the MoSCoW approach and oversaw the maintenance of a ranked backlog of user stories and defects based on business value.

· Supported the development of user training documentation for end users to ensure effective and efficient use or adoption of the new systems, which led to increased efficiency in business processes.

· Responsible for the functional design and management of any change.

· Created detailed business process maps, flowcharts, and documentation to illustrate the AS-IS and TO-BE processes.

· Developed use cases and user stories to define specific scenarios for CRM integration and how it impacts different user roles to ensure that the integration meets the needs of various user groups.

· Led data migration endeavors by collaborating with the data team to gather data requirements and establishing guidelines and expectations for data cleansing, transformation, backup, and mapping in preparation for data migration.

· Engaged with the test team to develop test scenarios and test cases and conduct testing of the integration.