Folajimi Olayiwola
London
Summary
Highly motivated and customer-focused individual with a passion for technology and exceeding expectations. Driven to contribute success through exceptional customer service, problem solving skills, and a collaborative team spirit. Possesses 2 years of experience in retail, customer service, and sales and enjoys building positive relationships with customers. Eager to learn, adapt, and thrive in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Safety Steward
TMC Security Service
01.2023 - Current
- Actively monitored the assigned area for potential hazards, identifying and reporting any safety concerns promptly
- Patrolled designated area, ensuring crowd control and preventing overcrowding or disturbances
- Provided first aid assistance to spectators in need, following training and protocols
- Enforced stadium rules and regulations, addressing potential conflicts or disruptive behavior professionally
- Assisted with emergency evacuations if necessary, following established procedures and ensuring spectator safety.
Customer Service Advisor
Currys
12.2021 - 12.2022
- Ability to identify customer needs and recommend suitable products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Ability to de-escalate situations and find solutions that satisfy customers, even in challenging circumstances.
- Teamwork collaborating with colleagues to find solutions for customers.
- Responded to customer requests for products, services, and company information.
- Conflict resolution skills by de-escalating situations and finding solutions that satisfy customers.
Customer Representative
Teslis Limited
01.2021 - 11.2021
- Provided exceptional customer service by actively listening to inquiries, understanding customer needs, and resolving issues promptly and efficiently
- Communicated effectively with customers through various channels (phone, email, chat) in a professional and courteous manner
- Answered customer questions accurately and promptly, utilizing knowledge base resources and product information
- Resolved customer complaints professionally and proactively, seeking solutions to maintain customer satisfaction
- De-escalated tense situations and handled difficult customers calmly and respectfully.
Education
MBA - Business Management
University of Birmingham
Birmingham, United Kingdom08.2023
Skills
- Customer Service
- Sale and negotiation
- Communication and interpersonal skills
- Teamwork and collaboration
- Adaptability and willingness to learn
- Business Strategy
- Problem Solving
- Learning
- Customer service excellence
- Escalation management
References
Available Upon Request
Extracurricular Activities
Youtuber ,Reading, Content ,Creator,Fashion model, Learning, Dancing ,Basketball, Gym
Languages
English
Native language
Russian
Intermediate
B1
Timeline
Safety Steward
TMC Security Service
01.2023 - Current
Customer Service Advisor
Currys
12.2021 - 12.2022
Customer Representative
Teslis Limited
01.2021 - 11.2021
MBA - Business Management
University of Birmingham
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