Folajimi Olayiwola
London
Summary
Highly motivated and customer-focused individual with a passion for technology and exceeding expectations. Driven to contribute success through exceptional customer service, problem solving skills, and a collaborative team spirit. Possesses 2 years of experience in retail, customer service, and sales and enjoys building positive relationships with customers. Eager to learn, adapt, and thrive in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Safety Steward
TMC Security Service
01.2023 - Current
- Actively monitored the assigned area for potential hazards, identifying and reporting any safety concerns promptly
- Patrolled designated area, ensuring crowd control and preventing overcrowding or disturbances
- Provided first aid assistance to spectators in need, following training and protocols
- Enforced stadium rules and regulations, addressing potential conflicts or disruptive behavior professionally
- Assisted with emergency evacuations if necessary, following established procedures and ensuring spectator safety.
Customer Service Advisor
Currys
12.2021 - 12.2022
- Ability to identify customer needs and recommend suitable products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Ability to de-escalate situations and find solutions that satisfy customers, even in challenging circumstances.
- Teamwork collaborating with colleagues to find solutions for customers.
- Responded to customer requests for products, services, and company information.
- Conflict resolution skills by de-escalating situations and finding solutions that satisfy customers.
Customer Representative
Teslis Limited
01.2021 - 11.2021
- Provided exceptional customer service by actively listening to inquiries, understanding customer needs, and resolving issues promptly and efficiently
- Communicated effectively with customers through various channels (phone, email, chat) in a professional and courteous manner
- Answered customer questions accurately and promptly, utilizing knowledge base resources and product information
- Resolved customer complaints professionally and proactively, seeking solutions to maintain customer satisfaction
- De-escalated tense situations and handled difficult customers calmly and respectfully.
Education
MBA - Business Management
University of Birmingham
Birmingham, United Kingdom08.2023
Skills
- Customer Service
- Sale and negotiation
- Communication and interpersonal skills
- Teamwork and collaboration
- Adaptability and willingness to learn
- Business Strategy
- Problem Solving
- Learning
- Customer service excellence
- Escalation management
Extracurricular Activities
Youtuber ,Reading, Content ,Creator,Fashion model, Learning, Dancing ,Basketball, Gym
Languages
English
Native language
Russian
Intermediate
B1
Timeline
Safety Steward
TMC Security Service
01.2023 - Current
Customer Service Advisor
Currys
12.2021 - 12.2022
Customer Representative
Teslis Limited
01.2021 - 11.2021
MBA - Business Management
University of Birmingham