Flynn Wallace

• Conduct calls within our customer database to upsell vehicle telematics solutions.
• Conduct cold calls for new opportunities.
• Handle inbound enquiries with a focus on closing deals in one call or meeting.
• Host live demonstrations of our vehicle telematics platform to potential buyers.
• Work to consistently achieve sales targets and KPIs.
• Research competitors to support sales strategies.
• Manage customer accounts post-sale by providing technical support and resolving queries - with the objective of retaining business when renewal dates approach.
• Contribute to internal projects to improve the pipeline tracker on our CRM system.
• Support training for new starters.
• Building and maintaining positive relationships with prospects and customers.

• Assisted in upholding service standards during busy periods.
• Supported onboarding of new team members.
• Addressed customer concerns to improve satisfaction levels.
• Handled back of house operations efficiently.
• Attended nationwide meetings to contribute to operational discussions.
• Oversaw restaurant activities and acted as shift manager in absence of senior management.

• Shakes Kendal – Customer Service Assistant / Supervisor | Kendal | 2015–2018

Developed a strong work ethic from age 16, gained first leadership experience, trained new staff, and built foundational customer service and sales skills.

• Bootleggers Bar Limited – Bartender | Kendal | 2016–2018

Worked in fast-paced, high-pressure environments, managing customer service, cash handling, and bar operations.

• Mason’s Yard 24 – Front of House | Kendal | 2019–2020

Built confidence in customer communication, waitstaff and bartending duties, and delivering engaging service.