ABELE MANZO
Sheffield,UK,
Summary
Energetic employee well-versed in strong communication and organisation skills. Committed to seeking solutions to problems and applying extensive analytical knowledge to findings. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements. To take on challenging new role harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
Work history
Sales agent
Unity Connect
Sheffield, United Kingdom
03.2024 - Current
- Made 100+ outbound calls to businesses and individuals daily
- Managed product demonstrations for increased customer engagement.
- Developed sales pitches tailored specifically to individual client needs.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
- Updated customers on special offers and promotions for increased revenue.
- Answered 40+ customer queries daily via inbound calls, emails and live chats.
- Provided after-sales support as required, enhancing overall customer experience.
- Enhanced sales performance with thorough knowledge of product range.
- Increased revenue through upselling and cross-selling
Customer Service Advisor
First Group
Sheffield, United Kingdom
10.2022 - 03.2024
- Offered prompt solutions to maintain customer satisfaction.
- Answered customer enquiries with excellent customer service skills.
- Recorded and processed customer data accurately.
- Attended regular product training to enhance customer advice.
- Acted as first point of contact for customer issues and queries.
- Navigated internal computer database for smooth client interactions.
- Recorded customer information and interactions.
- Answered 40+ telephone calls per day with professionalism.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Logged call details and customer information in secure systems, improving data collection measures.
Security Team Leader
1st Class Protection
London , Uk
01.2021 - 10.2022
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored, authorised and recorded entrance and departure of vehicles and visitors.
- Checked bags and identification with keen eye for detail.
- De-escalated threatening behaviour with firm and commanding presence.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Maximised site security, maintaining effective communication with other door supervisors to coordinate conflict resolution actions.
- Updated team and coordinated responsibilities using two-way radio system.
- Completed sorting and delivery tasks.
- Managed over 50 customer calls per day
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Team member and Supervisor
City Slots
London, UK
01.2017 - 01.2021
- Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.
- Collaborated with team members to provide efficient, dynamic, professional service at all times.
- Trained and mentored employees to maximise team performance.
- Checking identifications.
- Resolved customer issues using strong interpersonal skills and conflict resolutions.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Collection and midweek, Increased sales by 10%.
Education
Certificate Of Achievement - Competency In Cybersecurity
Skillcast
Sheffiled 05.2024
Certificate of Achievement - Security
Fraud Prevention
UK12.2023
Level 2 Door supervisor - Security
Laser Learning Awards
London, Uk01.2021
Level 1 Award In Health and Safety - Construction
British Safety Council
UK, London 09.2017
CSCS, Traffic Marshall - Construction
Plant & Construction Training LTD
London, Uk01.2016
GCSEs - Science
Ministry Of Education
Ethiopia, Addis Ababa07.2012
Skills
- Excellent customer service
- Computer knowledge
- Telephone skills
- Security awareness
- Attention to detail
- Security service
- Conflict resolution techniques
- Delivery driver
- Good Telephone Etiquette
- Personable telephone manner
- Problem-solving
- Price quotation
- Target achievement
Timeline
Sales agent
Unity Connect
03.2024 - Current
Customer Service Advisor
First Group
10.2022 - 03.2024
Security Team Leader
1st Class Protection
01.2021 - 10.2022
Team member and Supervisor
City Slots
01.2017 - 01.2021
Certificate Of Achievement - Competency In Cybersecurity
Skillcast
Certificate of Achievement - Security
Fraud Prevention
Level 2 Door supervisor - Security
Laser Learning Awards
Level 1 Award In Health and Safety - Construction
British Safety Council
CSCS, Traffic Marshall - Construction
Plant & Construction Training LTD
GCSEs - Science
Ministry Of Education
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