Summary
Overview
Work history
Education
Skills
Languages
Timeline
AdministrativeAssistant

Floris Pieters

London

Summary

With a diverse and dynamic career spanning various industries and international locations, I bring a wealth of experience and adaptability to any role. I began my career as an Event Producer for the European Retail Garden Industry, where I honed my skills in project coordination and stakeholder management.

This role propelled me into a Project Manager position with a garden centre development company, overseeing projects in France and French-speaking Belgium. My responsibilities included managing timelines, budgets, and ensuring seamless execution of development plans.

Seeking new challenges, I relocated to Basel, Switzerland, where I transitioned into hospitality, working as a Bar Manager and Restaurant Supervisor. During this time, I refined my leadership abilities and became fluent in German, enhancing my multilingual communication skills.

Currently based in London, I leverage my quadrilingual proficiency as a Customer Service Advisor, providing exceptional support across multiple languages. I am now eager to apply my extensive management experience and multilingual capabilities in a fully remote role, where I can continue to excel and contribute to a dynamic business.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Customer service advisor

DDC UK Ltd.
The United Kingdom, The United Kingdom
01.2024 - Current
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Advising customers on DNA testing products via Phone & Email in German, Dutch, French and English
  • Collaborating closely with the UK home office & performing DNA collection for the purpose of immigration
  • FTC Role


Head of Brand Partnerships

The Corin
London, Derry City and Strabane
09.2023 - 11.2023
  • Identify, engage, and nurture relationships with potential partners and sponsors aligned with the company's brand and values.
  • Develop partnership proposals and negotiate terms to establish mutually beneficial collaborations.
  • Plan and execute brand activation events and experiences that align with partner brands and elevate the company's image.
  • Develop and execute strategies to attract more traffic from local businesses.
  • Collaborate with marketing and events teams to promote B2C initiatives effectively.
  • RFL Business went into liquidation

Bar manager & Chef de Service

Volkshaus Basel
Basel, Switzerland
09.2021 - 05.2023
  • Leading the restaurant team during lunch and dinner, whilst simultaneously making sure all the service standards befitting a 4-star boutique hotel were adhered to
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Launching and developing the Instagram platform for the bar
  • Creating a new drinks menu and assisting with the new food menu
  • Overseeing day-to-day operations, staff and planning of special events
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Ordered beverage and equipment stock by analysing sales and customer trends.

Project Manager

De Haan Group
The Netherlands, The Netherlands
03.2020 - 08.2021
  • Prepared and managed project plans from end to end, meeting required milestones.
  • Evaluated project risks and feasibility, identifying issues and proactively implementing proposed solutions.
  • Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
  • Drawing up the floor plan, calculating the order, purchasing from suppliers, transport planning and leading the assembly team on location
  • Built and nurtured professional relationships with wide range of stakeholders.
  • Post evaluation of the projects.

Event producer

TPK Media & Events
The Netherlands, The Netherlands
10.2019 - 02.2020
  • Managed large-scale events from initial planning to successful completion.
  • Coordinated visual, sound and lighting teams in setting up events well ahead of start times.
  • Facilitated smooth running of events averaging 500-1000 guests.
  • Engaged facilities and catering managers with customer projects to deliver smooth, high-quality events.
  • Post-evaluation of the event in its entirety.
  • FTC Role

Education

Bachelor -

Hotel Management School Maastricht
09.2015 - 05.2019

Exchange, Master Event Management - undefined

Institute Paul Bocuse Lyon
01.2018 - 05.2018

Skills

  • Project management (Remote & In-Person)
  • Hospitality management ( Events, Restaurants & Bar)
  • Analytical thinking
  • Emotional intelligence
  • Communication Skills
  • Relationship Management
  • B2B & B2C sales
  • Leadership

Languages

Dutch
Native
English
Proficient (C2)
French
Advanced (C1)
German
Advanced (C1)

Timeline

Customer service advisor

DDC UK Ltd.
01.2024 - Current

Head of Brand Partnerships

The Corin
09.2023 - 11.2023

Bar manager & Chef de Service

Volkshaus Basel
09.2021 - 05.2023

Project Manager

De Haan Group
03.2020 - 08.2021

Event producer

TPK Media & Events
10.2019 - 02.2020

Exchange, Master Event Management - undefined

Institute Paul Bocuse Lyon
01.2018 - 05.2018

Bachelor -

Hotel Management School Maastricht
09.2015 - 05.2019
Floris Pieters