Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Florinda Gjoka

Summary

Experienced Front of House professional focused on delivering exceptional customer service and team leadership. Skilled in managing high-pressure environments and enhancing guest experiences through proactive problem-solving and effective communication. Committed to fostering positive team culture and ensuring operational efficiency.


Friendly Head Waiter always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work history

Front of house team leader

Pret A Manger
06.2018 - 01.2025

A hightly motivated and results-driven front of house leader over 5 years expierience working at prt a manger at St.Pancras international,expertise in managing front of line operetion,delivering costumer service and leading teams to maintain a hight standard of service and costumer satisfactio.Proven ability to drive business success and create a welcoming and efficient enviromment for both customers and staff.

Education

GCSEs - assistant pharmasist

college
athens
09.2013 - 06.2016

Skills

  • Staff Recruitment & Training
  • Rota & Resource Planning
  • Customer Relations & Complaint Resolution
  • Stock & Budget Management
  • Safety and Compliance Oversight
  • Order processing
  • Staff supervision
  • Positive attitude
  • Service excellence

Languages

English,Greek,Albanian.
Upper intermediate

Timeline

Front of house team leader

Pret A Manger
06.2018 - 01.2025

GCSEs - assistant pharmasist

college
09.2013 - 06.2016

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Florinda Gjoka