Florina Valentina Stoica
Tilbury
Summary
Charismatic team player with record of brand management and logistics knowledge. Ambitious marketing student eager to leverage education in industry leadership role. Frequently commended for innovative ideas and creative problem-solving. Innovative and proactive person offering 8 years of experience in different fields of work from hotel cleaning to distribution industry. Collaborative team player committed to achieving business targets, but also personal targets. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seek to maintain full-time position that offers professional challenges utilizing interpersonal skills and excellent time management.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Brand manager
S.C. TOBIMAR S.R.L.
Alba Iulia
03.2023 - 09.2023
- In this job I was in charge of the logistics part, but I also learn a few things about supply chain, purchasing process and build connections with foreign supplies. But my part in this company and this job was more likely as a logistics assistant.
- Brainstormed ideas with clients and stakeholders to maximise purchasing projects potential.
- Communicated real time delivery information to the parts with direct interest, such as other brand managers and sales department and customers using Navision program, similar to Oracle.
- Arranged timely transport of electrical materials between 3 or 4 locations. The kind of transport which I in charge was maritime most of the time, less on the wheels.
- Managed drop-off schedules for vary maritime deliveries.
- Tracked expenses in Navision system and met budget targets.
- Communicated clearly with people at different levels in fast-paced environment.
- Contributed to on-set productivity by responding to requests quickly.
- Partnered with management to implement processes and complete special projects.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Coordinated events by managing budget, logistics and event support.
- Sourced and ordered office supplies within allocated budget.
- Documented conferences, meetings and appointments with verbatim reports.
- Arranged supplies, documents and spaces for meetings.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
- Prepared professional business correspondence on behalf of senior staff and organisation.
Sales support specialist
S.C. Tobimar S.R.L
Alba Iulia
08.2021 - 02.2023
- Updated bookings from forwarding and shipping teams to reflect accurate delivery estimates.
- Generated and shared weekly sales reports and balances to enable performance analysis.
- Maintained supplier, sales and customer information for accurate account records.
- Processed high-volume customer orders to achieve productivity KPIs.
- Raised and sent out customer sales invoices to enable prompt payment and order satisfaction.
Trade worker
S.C. Lidl Romania S. R.L
Alba Iulia
07.2020 - 07.2021
- Performed strenuous physical activities such as heavy lifting in adverse conditions.
- Cleaned up warehouse after shifts, organising tools and securing supplies in designated storage units.
- Worked efficiently to help teams complete supply projects ahead of deadlines.
- Stored, maintained and cleaned equipment.
- Carried out activities in line with work schedule.
- Reported risks and hazards to supervisor.
- Cleaned ovens regularly to maintain hygiene and quality of operation.
- Baking pastries and maintaining order in storage refrigerators.
- Implementation of layout for non-food products in the sales space.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Reduced customer wait times through optimised checkout processes.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Scanned products at high tempo to quickly process customer transactions.
- Redeemed stamps and vouchers against transactions.
- Trained and mentored new cashiers and clerks in correct processes.
- Checked customer ID when selling age-restricted items, following store policy.
Travel consultant
S.C. Eximtur S. R. L
Alba Iulia
10.2019 - 02.2020
- Acted as first point of contact for customers to resolve potential issues with payments.
- Applied upselling strategies to achieve revenue increase through car hire and tour bookings.
- Communicated reservation confirmations to guests via post and email.
- Processed payments and online bookings with zero error.
- Conducted calls professionally and politely to maintain excellent service standards.
Independent consultant
Herbalife Romania
Alba Iulia
09.2018 - 09.2020
- Change people's lives by providing the best nutrition and weight management products in the world and the best opportunity in direct selling.
- Helped organisations improve customer satisfaction and achieve measurable results.
- Encouraged development of clear objectives and action plans.
- Guided clients toward improved personal structures and better solutions for identified problems.
Sales assistant
S. C. Altex Romania S.R.L
Alba
07.2017 - 12.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked energetically to maintain efficient operations during peak trading hours.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
Cashier / Shift manager
S.C. Profi Rom Food S.R.L
Alba
03.2016 - 06.2017
- The experience in the Profi chain of stores began with the position of cashier and progressed in 6 months to shift manager, while I was still a student.
- The work involved working at the cash registers, scanning and cashing, supplying the store with goods in all districts and then I became responsible for the flow of money, keeping their records according to the procedure, handing them over to the bank, preparing inventories, preparing appointments for work shifts, etc.
- Led team of 4 people + to achieve KPI targets in fast-paced environments.
- Kept employees operating productively to meet business and customer needs.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Led by example and demonstrated company best practices.
Housemaid
S.C. HOTEL DIANA S.R.L.
GEOAGIU BAI, ROMANIA
04.2013 - 12.2023
- My first job and I worked here on summers only, because I was at school during the years. I have started the work at the hotel as a maid in 2012 and finish it in 2014 when I went to the college.
- Handled and disposed of chemical cleaning products with strict attention to safety compliance.
- Disinfected showers, baths, toilets and vanity units to maintain excellent hygiene levels.
- Thoroughly cleaned, disinfected and deodorised bathroom areas.
- Deep cleaned bathroom and kitchen areas to produce spotless, hygienic results.
- By doing all this physical work I was learning the first principals of excellence applied in cleaning services.
Education
Higher National Diploma - Economical sciences
University „1 Decembrie 1918” From Alba Iulia
Alba Iulia 10.2014 - 07.2017
Diploma of Higher Education - Economics
Colegiu Tehnic Agricol
Geoagiu Sept 2010 - June 2014
Skills
- Team player
- Product marketing
- Sales tracking
- Training delivery
- Delivery scheduling
- Time management
- Operational problem solving
- Production support
- Oral and written communication
- Issue resolution
- Sage adept
- Customer order management
- Customer support
- Exceptional customer service
- Brand extension
- Logistical planning
- Effective issue resolution
- Enquiry management
- CRM software management
- Microsoft Office - Intermediate
- Data entry
Interests
Hikes, movies, reading, cooking, fitness, taking photos.
Languages
Romanian
Native
English
Upper intermediate
Spanish
Intermediate
Timeline
Brand manager
S.C. TOBIMAR S.R.L.
03.2023 - 09.2023
Sales support specialist
S.C. Tobimar S.R.L
08.2021 - 02.2023
Trade worker
S.C. Lidl Romania S. R.L
07.2020 - 07.2021
Travel consultant
S.C. Eximtur S. R. L
10.2019 - 02.2020
Independent consultant
Herbalife Romania
09.2018 - 09.2020
Sales assistant
S. C. Altex Romania S.R.L
07.2017 - 12.2018
Cashier / Shift manager
S.C. Profi Rom Food S.R.L
03.2016 - 06.2017
Higher National Diploma - Economical sciences
University „1 Decembrie 1918” From Alba Iulia
10.2014 - 07.2017
Housemaid
S.C. HOTEL DIANA S.R.L.
04.2013 - 12.2023
Diploma of Higher Education - Economics
Colegiu Tehnic Agricol
Sept 2010 - June 2014
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