Florina Ioani
Dagenham,London
Summary
Seasoned Operations Manager and talented leader with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Head of recruitment/Operations
Casna Group
London
05.2023 - 12.2023
- Providing ongoing Service and Business support including clients calls and meetings.
- Create and develop effective recruiting strategies.
- Build and maintain strong support to all sites managers.
- Monitored recruiting metrics to determine hours worked and paid.
- Set and monitored recruitment goals for downstream staff.
- Conducted evaluations of the recruiting team to gauge performance and progress.
- Conferred with department managers to forecast future hiring needs and requirements.
- Executed new sourcing methods using social media or online job resources.
- Trained and supervised the recruiting team to follow procedures for the onboarding process."
- Provided guidelines and interviewing techniques to hiring managers to streamline the process."
- Researched various advertising options to place ads and attract candidates.
- Provided the best support for clients and assisted with site visits every week
- Met with managers to discuss vacancies, applicant qualifications and characteristics of high-performing candidates.
- Evaluated recruitment software to gauge compatibility for company needs.
Head of Recruitment
Ocean Way Hospitality
London
11.2012 - 05.2021
- Explored diverse advertising options to place ads and attract candidates.
- Implemented innovative sourcing methods through social media and online job resources.
- Conducted meetings with managers to discuss vacancies, applicant qualifications, and the characteristics of high-performing candidates.
- Developed and executed a successful recruitment process to fill required positions.
- Collaborated with HR professionals and universities to expand networks and establish professional relationships.
- Tailored strategies for various vacancies, such as crafting engaging job adverts and utilizing social media techniques.
- Provided recommendations to enhance and improve the employer brand.
- Kept recruiters and managers informed about changes in regulations and labor legislations.
- Fostered strong relationships with external recruiters and agencies.
- Designed and adjusted recruiting procedures to cater to the needs of applicants.
Housekeeping manager
Hotel Management Services
London
02.2009 - 10.2012
- Managed team schedules to ensure cleaning consistent with check-in and departure times.
- Onboarded new personnel to maximize the quality of service and performance.
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
- Prepared schedules to ensure stable team coverage and meet hotel guest needs.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Managed cleaning product stock in line with COSHH regulations.
- Coached housekeeping staff to effectively plan and achieve targets.
- Audited rooms after cleaning to ensure cleanliness standards were met.
- Completed shift reports for smooth handovers and efficient Back of House operations.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Evaluated employee performance and developed improvement plans, maximizing team efficiency.
- Documented areas cleaned by room attendants and reported any issues such as room damage or maintenance requests to the front office.
- Ensured all cleaning equipment is in proper working condition and made arrangements for repairs as needed.
Education
BA Business and Management -
Lewisham Southwark College
London 02.2015 - 09.2018
Skills
- Communication
- Team Collaboration
- Problem-Solving
- Adaptability
- Organizational Skills
- Leadership
- Technical Proficiency
- Customer Focus
- Time Management
- Adherence to Standards
- Continuous Learning:
Languages
Spanish
Elementary
Italian
Beginner
Timeline
Head of recruitment/Operations
Casna Group
05.2023 - 12.2023
BA Business and Management -
Lewisham Southwark College
02.2015 - 09.2018
Head of Recruitment
Ocean Way Hospitality
11.2012 - 05.2021
Housekeeping manager
Hotel Management Services
02.2009 - 10.2012
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