Summary
Overview
Work history
Skills
Languages
Timeline
CustomerServiceRepresentative
Florina Hodgson

Florina Hodgson

London,City of London

Summary


Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. I am eager to take on new challenges and embrace every opportunity to learn from all experiences both career and personal, with a passionate enthusiasm. I choose to view what some may perceive as problems, as challenges and actively seek alternate means to achieve the desired outcomes through rational thought processes. I relate easily and respectfully with peers and consider that my strong communication and excellent social abilities enable me to effectively communicate with people on a range of issues.

Overview

7
7
years of professional experience

Work history

Customer service representative

Sthira Global Cell
Ilford, Redbridge
04.2022 - 08.2023
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Processed high-value payments with meticulous accuracy.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Processed inbound customer calls, providing information on service or product upgrades

Distribution team leader

Cotton On Group
Avalon, Vicoria, Australia
05.2018 - 02.2022
  • Confirmed item availability, shipment date and delivery status for accurate customer updates.
  • Updated stock levels in online systems for complete inventory information.
  • Signed off pick sheets legibly and correctly for accurate processing documentation.
  • Increased processing and despatch speed through effective teamwork with production line staff.
  • Collaborated with assembly and shipping teams to maintain good factory productivity.
  • Picked and packed orders quickly for prompt despatch.
  • Received and booked in goods for accurate delivery records.

Gas station attendant

Apco
Geelong, Victoria, Australia
12.2016 - 03.2018
  • Prepared invoices for goods sold or services provided.
  • Created welcoming environment by proactively helping customers and keeping station organised.
  • Calculated individual prices, total charges and terms for invoices and sales slips.
  • Completed customer purchases by processing cash and card payments.
  • Examined merchandise to process refunds or exchanges per customer request.
  • Prepared sales reports on fuel, oil and accessories to inform management.
  • Organised in-station product displays to drive sales.

Kitchen assistant and customer service

OK I Wong's Chinese
Geelong, Victoria , Australia
07.2016 - 12.2016
  • Record and Process, Telephone, face to face and online orders into restaurant management system.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.
  • Maintained organised kitchen stations with meticulous care and precision, promoting team productivity.
  • Organised ingredients for planned dishes and associated garnishes.

Skills

  • Strong customer service orientation
  • Rapid ability to adapt and learn new process
  • Acute attention to detail
  • Resourceful and Resilient
  • Creative problem solving

Languages

English
Advanced
Romanian
Native

Timeline

Customer service representative

Sthira Global Cell
04.2022 - 08.2023

Distribution team leader

Cotton On Group
05.2018 - 02.2022

Gas station attendant

Apco
12.2016 - 03.2018

Kitchen assistant and customer service

OK I Wong's Chinese
07.2016 - 12.2016

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Florina Hodgson