Florina Bogoslovu
Marton cum Grafton,North Yorkshire
Summary
Dedicated professional with a strong foundation in food hygiene practices, stress management, and quick decision-making. Demonstrates a commitment to health and safety standards and excels in customer service excellence. Known for being positive and approachable, with a focus on maintaining high standards in all tasks. Knowledgeable about teamwork, communication, and adaptability from hands-on training and collaborative projects. Ready to use and develop technical skills, analytical skills, and attention to detail. Reliable and committed to delivering high-quality work. Works well both independently and within teams to achieve goals, with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work history
Hairdresser
Hair Stop
Harrogate, North Yorkshire
2014.12 - Current
- Delivered outstanding salon experiences, achieving five-star ratings on Google.
- Introduced alternative hair therapies using natural products to attract new clients.
- Built strong rapport with clients through consistent service delivery.
- Recorded colour notes in customer records for precise future appointments.
- Sanitised workstations and equipment to ensure safety standards.
- Set up treatment rooms with necessary products and equipment for optimal service.
- Completed scheduling, bookkeeping, and inventory management tasks efficiently.
- Provided a diverse range of salon services, including cuts, colour treatments, and extensions.
Online shopper
Sainsbury's
Harrogate, North Yorkshire
2024.02 - Current
- Conducted thorough research to identify best deals, maximising customer savings.
- Managed high-volume orders to enhance efficiency in customer service.
- Ensured order accuracy, significantly reducing return rates.
- Utilised hand-held device to select fresh groceries for online customers daily.
- Suggested suitable substitutes for unavailable products to optimise satisfaction.
- Adhered to company standards while addressing customer requests meticulously.
Production Operator
Bettys & Taylors of Harrogate Limited
Harrogate, North Yorkshire
2020.05 - Current
- Managing flow through production lines, inspecting and sorting products according to quality assurance guidelines.
- Closely monitored machinery performance for defects or malfunction, reporting issues to duty manager and engineer for swift repair.
- Carried out meticulous setting changes between products, ensuring correct machinery configuration.
- Maintained clean, safe working environment to mitigate health and safety risks.
- Resolved product issues with Quality Assistants to improve quality standards to required specifications.
- Performed assembly tasks to pre-determined quality and build-time standards.
- Employed initiative to interpret and followed detailed work instructions to high company standards.
- Identified and reported potential areas of risk or concern and assisted with creating and implementing practical solutions.
- Trained and guided employees to maximise team productivity.
- Coordinated strategic project workflows to enable smooth, timely task delivery and completion.
- Oversaw, coached and evaluated team members
- Increased team productivity through regular communication, recognition and feedback.
- Collaborated with management or subordinates to resolve worker problems, complaints or grievances.
- Presented regular briefings to superior officers, delivering details on missions and classified tactical information.
- Working closely with team members, and team manager
Customer Assistant
Morrison Starbeck
Harrogate, North Yorkshire
2015.04 - 2015.11
- Maintained stock levels through consistent monitoring and replenishments when necessary.
- Listened to customers in actively to assess issues and provide accurate information.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Senior Health Care Assistant
Oakeville Park Nursing Home
Harrogate, North Yorkshire
2010.06 - 2014.11
- Delivered high-quality, dedicated care to disabled individuals, consistently achieving individual care plan objectives.
- Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
- Coordinated meetings with individuals and families, advising on personal development and addressing issues.
- Minimised care continuity issues by keeping thorough, accurate records, appropriately addressing client concerns.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained up-to-date knowledge on latest care practices, attending regular meetings and training opportunities.
- Fostered positive employee relationships through effective communication, training opportunities and career development coaching.
- Supervised carers to provide exceptional care to service users.
- Conducted thorough clinical risk assessments and implemented plans to drastically reduce risks.
- Pursued professional development by attending regular training in health and safety, Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DOLS).
Care Assistant
Vida Healthcare
Harrogate, North Yorkshire
2013.02 - 2014.03
- Prepared healthy, appropriate meals, providing additional mealtime planning, feeding and support as required.
- Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
- Helped individuals with activities of daily living while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards throughout for optimised patient care.
Education
NVQ Level 3 - Hairdressing
Intuition School of Beauty
Harrogate, North Yorkshire04.2017
NVQ Level 2 - Hardressing
Intuition School of Beauty
Harrogate, North Yorkshire11.2015
GCSEs - English
Harrogate College
Harrogate, North Yorkshire 2024.09 - 2025.06
NVQ Level 3 - Senior Care Assistans
Pearson Education Limited
Leeds09.2013
Skills
- Continuous improvement
- Health and safety compliance
- Team development strategies
- Staff training
- Team supervision
- Production Targets
- Process Improvement
Timeline
GCSEs - English
Harrogate College
2024.09 - 2025.06
Online shopper
Sainsbury's
2024.02 - Current
Production Operator
Bettys & Taylors of Harrogate Limited
2020.05 - Current
Customer Assistant
Morrison Starbeck
2015.04 - 2015.11
Hairdresser
Hair Stop
2014.12 - Current
Care Assistant
Vida Healthcare
2013.02 - 2014.03
Senior Health Care Assistant
Oakeville Park Nursing Home
2010.06 - 2014.11
NVQ Level 3 - Hairdressing
Intuition School of Beauty
NVQ Level 2 - Hardressing
Intuition School of Beauty
NVQ Level 3 - Senior Care Assistans
Pearson Education Limited