Florin Oprea
East Grinstead,West Sussex
Summary
Hospitality professional with extensive expertise in food and beverage services, fine dining, and operational excellence. Demonstrates strong proficiency in food safety, inventory management, cost control, and profit and loss analysis. Adept at enhancing guest experiences through exceptional service standards and team leadership while maintaining commercial awareness. Skilled in staff recruitment, training, mentoring, and conflict management to foster high-performing teams. Proficient in Microsoft Office and data analysis to optimise operations and ensure resilience under pressure. Committed to driving organisational success through effective communication, problem-solving, and time efficiency.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Food and Beverages Operation Manager
The Warren
Hayes, Greater London
2025.06 - 2026.02
- Drive exceptional quality and value, ensuring outstanding guest experiences with a focus on high standards and exemplary hospitality.
- Plan and review Rota costs to maintain optimal staffing levels that drive conversion and meet benchmark hours whilst delivering exceptional service by implementing a new rota management system.
- Oversee and manage all financial budgets across the business, achieving fiscal discipline and accountability.
- Creating wine lists with an improved offer based on the guests needs.
- Continuously assess the product range to uphold quality standards, ensuring consistent delivery of excellence.
- Monitor progress against operational strategy using both performance metrics and P&L analysis.
- Implementing strict H & S , Food safety and Fire protection measures.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Delegated tasks efficiently to maximise productivity.
- Cultivated strong relationships with clients to secure repeat business.
- Maintained inventory control, reduced stock shortages.
General Manager
Headland Ventures - Light at Towner
Eastbourne, East Sussex
2024.06 - 2025.05
- Direct cross-functional teams, maximizing resource allocation for tangible operational enhancements.
- Streamline processes using data-driven insights, augmenting efficiency and strengthening market competitiveness.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Maintained compliance with industry regulations at all times.
- Evaluated operational data to identify inefficiencies, leading to the execution of targeted strategies that improved resource utilization.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
Restaurant Manager
Sorrel Restaurant, 1 Michelin star, 4 Rosettes
Dorking
2022.10 - 2024.03
- Managed daily operations, enhancing customer satisfaction while optimizing staff efficiency.
- Directed a team to achieve a 12% increase in monthly revenue through strategic service improvements.
- Implemented cost-control initiatives, driving down expenses and bolstering profitability.
- Resolved customer complaints swiftly, ensuring a high level of guest satisfaction.
- Trained staff on best practices, fostering a collegial and productive workplace; cultivated a positive team culture through effective mentoring that enhanced collaboration and morale.
- Analyses customer feedback to refine menu offerings, driving significant enhancements in guest experience and retention.
Assistant Head Sommelier
Gravetye Manor, Relais & Chateaux 1 Michelin star, 4 Rosettes
West Sussex
2022.05 - 2022.09
- Assisted in the curation of an extensive wine list, significantly enhancing guest experiences and increasing wine sales during peak seasons.
- Collaborated closely with kitchen staff to establish perfect wine pairings, creating a seamless dining experience that elevated customer satisfaction.
- Maintained precise inventory records, ensuring optimal stock levels while adhering to quality standards and minimizing waste.
- Demonstrated a strong passion for wine education, engaging guests in tastings to deepen their appreciation for fine wines.
Assistant Restaurant Manager
Gravetye Manor, Relais & Chateaux 1 Michelin
West Sussex
2021.05 - 2022.05
- Cultivated a positive team environment through effective mentoring, enhancing service quality and buoying employee morale.
- Optimized daily operations to improve table turnover rates and elevate guest satisfaction scores.
- Analyzed customer feedback to pinpoint service deficiencies, leading to targeted training programmes and notable improvements.
- Coordinated with kitchen staff to elevate menu offerings, resulting in increased upselling opportunities and revenue growth.
- Overseeing staff training sessions, fostering team cohesion and enhancing overall service delivery.
Senior Head Waiter
Gravetye Manor, Relais & Chateaux 1 Michelin star
West Sussex
2019.10 - 2021.05
- Led a team of servers to elevate dining experiences, resulting in marked improvements in guest satisfaction scores.
- Collaborated with kitchen staff to ensure timely food delivery, minimizing wait times and increasing table turnover rates.
- Maintained accurate inventory records, optimizing stock levels and reducing waste while adhering to quality standards.
- Trained new staff on service protocols, cultivating a team-oriented environment that improved overall service efficiency.
Conference & Banqueting Manager
Lingfield Park and Marriot Hotel
Lingfield
2017.06 - 2019.08
Sales Executive
Hendy Group
Kent
2016.09 - 2017.05
Assistant Restaurant Manager
Hartwell House Relais and Chateaux
Aylesbury
2015.09 - 2016.08
Head Waiter
Gravetye Manor Relais & Chateaux
West Sussex
2014.09 - 2015.08
Conference and Banqueting Supervisor
Lingfield Park Marriot Hotel
Surrey
2013.07 - 2014.08
Chef de Rang
Alexander House Hotel
West Sussex
2013.03 - 2013.07
Food & Beverages Assistant
Portmeirion Hotel
North Wales
2012.06 - 2013.03
General Assistant
Bron Eifion Hotel
North Wales
2011.07 - 2012.05
Education
NVQ Level 2 - Food & Beverage Services
Llandrillo Coleg
North Wales 2011.10 - 2012.11
Standard English Course - undefined
Twin Training International
London 2011.04 - 2011.07
College - Tourism
Andrei Barseanu Economic High-School
Brasov, Romania 1995.09 - 1999.06
Skills
- Food & Beverage Services
- Food Safety
- Inventory Management
- Wine Knowledge
- Fine Dining
- Commercial Awareness
- Microsoft Office
- Customer Service
- Conflict Management
- Communication
- Organization
- Staff recruitment
- Profit and Loss Analysis
- Record Keeping
- Team Leadership
- Mentoring
- Staff Training
- Operational Excellence
- Service Standards
- Guest Experience
- Cost Control
- Budget Management
- Data Analysis
- Problem Solving
- Time efficiency
- Resilience under pressure
Personal Information
Title: General Manager
Languages
Romanian
Native
Italian
Advanced
French
Elementary
Spanish
Beginner
References
References available upon request.
Timeline
Food and Beverages Operation Manager
The Warren
2025.06 - 2026.02
General Manager
Headland Ventures - Light at Towner
2024.06 - 2025.05
Restaurant Manager
Sorrel Restaurant, 1 Michelin star, 4 Rosettes
2022.10 - 2024.03
Assistant Head Sommelier
Gravetye Manor, Relais & Chateaux 1 Michelin star, 4 Rosettes
2022.05 - 2022.09
Assistant Restaurant Manager
Gravetye Manor, Relais & Chateaux 1 Michelin
2021.05 - 2022.05
Senior Head Waiter
Gravetye Manor, Relais & Chateaux 1 Michelin star
2019.10 - 2021.05
Conference & Banqueting Manager
Lingfield Park and Marriot Hotel
2017.06 - 2019.08
Sales Executive
Hendy Group
2016.09 - 2017.05
Assistant Restaurant Manager
Hartwell House Relais and Chateaux
2015.09 - 2016.08
Head Waiter
Gravetye Manor Relais & Chateaux
2014.09 - 2015.08
Conference and Banqueting Supervisor
Lingfield Park Marriot Hotel
2013.07 - 2014.08
Chef de Rang
Alexander House Hotel
2013.03 - 2013.07
Food & Beverages Assistant
Portmeirion Hotel
2012.06 - 2013.03
NVQ Level 2 - Food & Beverage Services
Llandrillo Coleg
2011.10 - 2012.11
General Assistant
Bron Eifion Hotel
2011.07 - 2012.05
Standard English Course - undefined
Twin Training International
2011.04 - 2011.07
College - Tourism
Andrei Barseanu Economic High-School
1995.09 - 1999.06