Florin Dan Stan
WARWICK,UK
Summary
Dedicated Duty Manager skilled in fostering positive customer relationships and ensuring high service standards. Resolves customer complaints effectively to maintain satisfaction and loyalty. Monitors inventory and supplier relationships to enhance operational efficiency and profitability.
Overview
10
10
years of professional experience
Work History
Duty Manager
Villa Capri Ristaurante Italiano
02.2025 - Current
Manager
Lucarelli Restaurant
07.2024 - 02.2025
- Coordinated daily restaurant operation (service, kitchen, and supply management)
- Managed the team (recruitment, training, and staff scheduling)
- Ensured high standards of service and customers experience
- Monitored inventory and maintained relationship with suppliers
- Controlled cost and optimized profitability
- Implemented and complied with food hygiene and safety regulations
- Resolved customers complaints and maintained high satisfaction levels
Duty Manager
Villa Capri Ristorante Italiano
01.2023 - 06.2024
- Responsible for overseeing the day-to-day operation and ensuring smooth functioning of the organization.
- Accountable for managing and supervising staff members, including scheduling, training, and performance evaluation.
- In charge of handling customer complaints and resolving any issues that may arise.
- Responsible for maintaining a safe and secure environment for both staff and customers.
- Accountable for ensuring compliance with company policies and procedures.
- In charge of handling financial transactions, such as cash handling and reconciliations.
- Responsible for reporting to higher management and providing regular updates on operations and performance.
- Accountable for making decisions in the absence of higher management or in emergency situations.
- In charge of maintaining and updating records, documents, and reports related to operations.
Waiter
La Coppola Ristorante & Oyster Bar
01.2022 - 01.2023
- Greeting customers upon arrival and seating them to their assigned table or seating area.
- Providing customers with menus, offering suggestions, answering questions and taking orders.
- Entering customer orders into a digital system for the kitchen staff to receive and fulfil.
- Serving drinks, appetizers, water and any other food items as requested by customers.
- Checking back with customers during their meal to ensure satisfaction with the food and dining experience.
- Clearing tables and resetting them for the next customers.
- Bringing bill to the customers and processing payment transactions accurately.
- Assisting with closing duties including cleaning tables and performing final cleaning tasks in preparation for the next business day.
- Maintaining proper hygiene, cleanliness and safety standards to preserve the restaurant's professional image.
Waiter
Gusto
01.2018 - 01.2020
- Greeting and seating customers.
- Presenting menus and answering questions about menu items.
- Taking and recording food and drink orders accurately.
- Delivering orders to the kitchen and communicating special requests or dietary restrictions.
- Serving food and beverages to customers in a timely and efficient manner.
- Checking on customers regularly to ensure satisfaction and address any issues.
- Clearing tables and resetting them for the next customer.
- Processing payments and handling cash transactions.
- Collaborating with other staff members, such as kitchen staff and bartenders, to ensure smooth service.
- Following health and safety regulations and maintaining cleanliness in the dining area.
- Responsible for implementing and enforcing health and safety regulations.
Waiter / Duty Manager
Bellagio
01.2016 - 01.2018
- Take customers’ orders, address any special requests or dietary restrictions to the BOH.
- Bring meals and drinks to customers' tables, ensuring that all items are properly presented and served at the correct temperatures.
- Knowledgeable about the menu and able to offer suggestions to customers who may need assistance in making their choices.
- Suggesting additional food or drink items, such as appetizers, desserts, or specialty beverages, to increase sales.
- Answer and resolve any questions or concerns that customers may have and promptly resolve any issues or complaints.
- Responsible for accurately calculating bills, accepting payment, and providing change to customers.
- Clean tables and reset them for the next customers, ensuring that the dining area is clean and presentable.
- Communicate with the kitchen staff to ensure that orders are prepared correctly and delivered in a timely manner.
- Keep the workstations clean and organized, including the area where they take orders and process payments.
- Responsible for implementing and enforcing health and safety regulations.
Education
Dimitrie Leonida Scientific Profile
Romania01-2007
Skills
- Paying attention to detail
- Strong communication
- Good memory
- Working quickly
- Customer service skills
- A desire to help people
- The ability to work well with others
- Responsible
- Staff training
- Team leadership
- Operational efficiency
- Staff motivation
- Performance evaluation
Activities
- In my spare time, I enjoy reading, listening to music and I like to travel.
- I also spend time with my family.
Languages
English
Upper Intermediate
B2
Romanian
Proficient
C2
Interests
- In my spare time , I enjoy reading ,listening to music and I like to travel I also spend time with my family
Timeline
Duty Manager
Villa Capri Ristaurante Italiano
02.2025 - Current
Manager
Lucarelli Restaurant
07.2024 - 02.2025
Duty Manager
Villa Capri Ristorante Italiano
01.2023 - 06.2024
Waiter
La Coppola Ristorante & Oyster Bar
01.2022 - 01.2023
Waiter
Gusto
01.2018 - 01.2020
Waiter / Duty Manager
Bellagio
01.2016 - 01.2018
Dimitrie Leonida Scientific Profile