Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
Hi, I’m

Florida Nerjaku

Southwark,London

Summary

Motivational leader with record of success in diverse environments. Seeks out change opportunities, capitalising on technologies, improved methods and gaps to surpass targets. History maintaining efficiency and high employee satisfaction with responsive management style.


I have more than 10 years experience in managerial roles. Strong strategic-planning and people-management skills.


I am a results-focused individual. I can transforms teams to drive financial and operational success. My degree in International Business Management (graduated 2020) complements my practical experience.




Overview

8
years of professional experience

Work history

Puttshack
London, White City

EXPERIENCE General Manager
09.2022 - Current

Job overview

  • London, Westfield White City
  • Managing a team of 75 associates, re-hired 90% of the team as the previous one followed the old management
  • Increased Google reviews score from 4.5 to 4.7 within 3.5 months
  • Delivered high-quality results within budget and timeframe targets.
  • Forecasted sales trends to plan team resourcing.
  • 5* EHO visit (25.01.2024)
  • Received and processed stock using inventory management system.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Developed plans and strategies to promote continuous improvement.
  • Oversaw daily operations to achieve high productivity levels.
  • Conducted research and gathered information from multiple sources to present clear results.

Sixes Cricket Social
London

General Manager
06.2021 - 09.2022

Job overview

  • Liaised with licensing authorities on negotiating trading hours
  • Acted as DPS for the Business
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
  • Empowered staff members to contribute to continuous improvement, quality, and growth of the company by using coaching and development
  • Managed and improved various procedures, including requirements, gaps analysis, training, and development
  • Built and maintained loyal, long-term customer relationships through excellent customer service
  • Grew the business by creatively driving sales and maintaining cost controls
  • Led by example in delivering warm, professional customer care for first-rate customer reviews
  • Optimized profits by controlling food, beverage, and labor costs daily
  • Minimized loss and misuse of equipment through proper supervision and staff training
  • Maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Cubbitt House
London

General manager
03.2021 - 06.2021

Job overview

  • Prepared and reviewed procedural documents for daily operations.
  • Set policies and processes outlining expectations on employee behaviour at every level.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.

ETM GROUP
London

General Manager
09.2018 - 11.2020

Job overview

  • Recruited top-performing candidates to build staff retention and team performance.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Tracked KPIs to drive profitability and target delivery.
  • Set policies and processes outlining expectations on employee behaviour at every level.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
  • Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.

Gaucho
London

Assistant General Manager
08.2016 - 09.2018

Job overview

  • Led between 98 and 130 staff to consistently meet and exceed key performance metrics.
  • Employed high driven individuals to create an excellent environment that fostered motivation, passion, teamwork and service excellence.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service, consistently maintaining customer satisfaction score of 99%.
  • Worked with General Manager to determine effective business strategies, achieving 78% gross profit goal within first 4 months of employment.
  • Developed a strategy that lowered inventory levels by 35%, resulting in more that £100k yearly cost savings.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Enforced company policies and guidelines for all employees.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Trained staff on best practices to achieve optimal productivity.
  • Demonstrated conflict management strategies when handling heated discussions between staff and guests.
  • Evaluated and tracked staff to aid manager conduct performance reviews.

Education

Anglia Ruskin University

Bachelor of Science from International Business Management
2020

University overview

  • Course of study in International Business Management
  • Graduate with 1st Class Honours
  • Graduated with Distinction

Skills

  • Leadership and team building
  • Coaching leadership
  • Cross-functional team management
  • Opportunities identification and creation
  • Sales trend forecasting
  • Commercial awareness
  • Process improvement
  • Operations oversight
  • Strategies and goals
  • Project budgeting
  • Financial management
  • Strategic consultancy
  • Customer experiences
  • Business administration
  • Project management
  • Revenue growth
  • Financial administration
  • Financial leadership
  • Budgeting and cost control strategies
  • Operations management
  • Employee scheduling
  • Stakeholder relationship management
  • Cost analysis and savings
  • Inventory control
  • Salary structure/compensation analysis


Additional Information

Additional Information
  • Investigated, identified, and reconciled account discrepancies totaling £200K in company savings. Improved multiple platform reviews by successfully handling customer complaints and implementing monthly staff training. Reduced employee turnover by 20% by creating and implementing a no-cost incentive program. Advanced from Beverage Manager of 3 sites to General Manager of 3 sites within 11 months for consistently exceeding budget expectations, reducing staff turnover, and cost control achievements. Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of data analysis and reporting.

Languages

English
Fluent
Italian
Native

Timeline

EXPERIENCE General Manager
Puttshack
09.2022 - Current
General Manager
Sixes Cricket Social
06.2021 - 09.2022
General manager
Cubbitt House
03.2021 - 06.2021
General Manager
ETM GROUP
09.2018 - 11.2020
Assistant General Manager
Gaucho
08.2016 - 09.2018
Anglia Ruskin University
Bachelor of Science from International Business Management

Similar Profiles

Create profile
Florida Nerjaku