Floriana Pizziuti
Reading,Berkshire
Summary
Detail-oriented Accounting Professional with 19 years of experience in managing daily accounting functions, reconciliations, and payroll taxes. Delivers precise monthly management accounts and year-end reports while ensuring compliance and audit readiness. Drives policy enhancements and internal reviews to boost transparency and reporting quality.
Overview
5
5
Languages
1
1
Certification
24
24
years of professional experience
Work History
Financial Accountant
Banca MONTE DEI PASCHI DI SIENA
VENICE, ITALY
05.2007 - Current
- Generated financial statements documenting revenue, expenses and liabilities.
- Prepared detailed monthly financial reports, including balance sheets and profit and loss statements, for senior management review.
- Evaluated account information to prepare asset, liabilities and capital account entries.
- Maintained updated chart of accounts following correct procedures and including current, accurate details.
- Oversaw accounts payable and receivable, ensuring timely processing of invoices and payments to maintain cash flow.
- Reconciled monthly bank statements and resolved discrepancies.
- Updated general, sales and purchasing ledgers on schedule and verified information against documentation.
- Calculated, prepared and filed payroll taxes for clients.
- Reported on operating income, expenses against budgets and forecasted trends.
- Used Excel spreadsheets and freshbooks software to manage clients and projects, reducing errors and optimising process.
- Produced monthly and year-end closing statements, financial documents and invoices.
- Produced profit and loss statements to balance spreadsheets and provide information to management.
- Completed detailed reviews of accounts and bookkeeping records to verify compliance with standards.
- Monitored accounts payable and receivables to calculate expenses and revenue.
- Compiled financial information, figures and forecasts for budgetary decision-making.
- Negotiated favourable terms with suppliers and vendors, significantly reducing operational costs without compromising quality.
- Forecasted loss and revenues to balance risk and benefits, aiming to meet target goals.
- Performed internal audits of financial transactions to verify discrepancies and errors.
- Facilitated financial training sessions for non-finance staff, enhancing organisational understanding of financial principles and practices.
- Contributed to the development of financial policies and procedures, promoting transparency and accountability in financial management.
Secretary Assistant to social Councilor
Municipality of Venice
VENICE, ITALY
02.2020 - 06.2026
- Managed confidential information with discretion, upholding data protection standards.
- Handled confidential documents with discretion, upholding privacy and security protocols.
- Prepared meeting agendas and minutes for timely distribution to participants, ensuring clarity and organisation.
- Coordinated accurate distribution of information to relevant locations and personnel, supporting effective communication.
- Organised and maintained filing systems, both electronic and paper, to uphold data integrity and confidentiality.
- Articulated ideas effectively through various communication channels to support staff.
- Organised company events, handling venue selection and coordination on the day to foster team engagement.
Foreign Affairs Office for Russian Department
SHERATON HOTELS AND RESORTS
PADUA, ITALY
11.2006 - 04.2007
- Built and maintained relationships with local authorities to understand impact of policies.
- Assessed programme impact and identified improvement areas to enhance effectiveness of initiatives.
- Administered communications by writing emails, answering phone calls, and managing data to support operational efficiency.
- Met service time and quality standards by efficiently managing workflows.
- Handled customer concerns and escalated major issues to supervisor.
- Strengthened working relationships through active participation in team-building activities, fostering collaboration.
Administrative Officer
Tecnomare spa
VENICE, ITALY
03.2005 - 04.2007
- Managed daily office activities, including data entry and database auditing, ensuring operational efficiency.
- Worked as part of the administrative team, identifying and suggesting improvements to internal administration processes and systems.
- Maintained organised and updated file systems for easy staff use.
- Responded to calls and emails, accurately recording messages and promptly following up on enquiries.
- Resolved customer inquiries and complaints with professionalism, enhancing overall customer satisfaction.
Customer Consultant
Bonvecchiati Hotel spa
VENICE, ITALY
11.2002 - 11.2004
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Handled high-volume telephone calls, resolving customer queries to enhance satisfaction.
- Acted as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Resolved complex customer complaints by devising effective solutions, significantly reducing escalation rates.
- Managed all inbound phone, email and website enquiries, ensuring timely responses to customer needs.
- Achieved high level of customer care, utilising customer service skills and product knowledge.
- Assisted customers in identifying and developing bespoke insurance packages, aligning solutions with their specific requirements.
- Authored a monthly newsletter providing customers with updates, tips, and exclusive offers, driving engagement and repeat business.
Education
Bachelor of Arts - FOREIGN LANGUAGES
CA FOSCARI UNIVERSITY OF VENICE
VENICE01-2006
Skills
- Financial reporting
- Cost accounting
- Management accounting
- Accounts payable
- Bank reconciliation
- Payroll administration
- Cashflow management
- Budgeting and forecasting
- Financial analysis
- Cash Flow analysis
- Accounts preparation
- Account reconciliations
- Monthly close process
- Risk assessment
- Financial planning
- Financial stakeholder engagement
- Taxation knowledge
- International tax knowledge
- Financial marketing strategies
- Financial marketing strategies
- Client engagement strategies
- Teamwork and collaboration
- Problem solving
- Customer rapport
- Confidential document control
- Computer expertise
- Account development
- Financial analysis
- International tax knowledge
Languages
English
Upper Intermediate
B2
French
Upper Intermediate
B2
Spanish
Beginner
A1
Russian
Elementary
A2
German
Intermediate
B1
Certification
- Ivass AxA insurance certificate, 2025, 2026
- Bachelor's degree and master's degree , programme in cultures and languages, Ca Foscari University in Venice 2006-2013
- A level Tourist, Economics expert, Algarotti High School in Venice, 2002
Interests
- Spending time with my Family
- Organization of intercultural events
- Organization of culinary tour, international food and wine tour
- Event planning for the Municipaliy of Venice, Italy
Timeline
Secretary Assistant to social Councilor
Municipality of Venice
02.2020 - 06.2026
Financial Accountant
Banca MONTE DEI PASCHI DI SIENA
05.2007 - Current
Foreign Affairs Office for Russian Department
SHERATON HOTELS AND RESORTS
11.2006 - 04.2007
Administrative Officer
Tecnomare spa
03.2005 - 04.2007
Customer Consultant
Bonvecchiati Hotel spa
11.2002 - 11.2004
Bachelor of Arts - FOREIGN LANGUAGES
CA FOSCARI UNIVERSITY OF VENICE