Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Additional information
Timeline
AdministrativeAssistant
Florentina Mihaela Preda

Florentina Mihaela Preda

Ludgershall

Summary

Accomplished professional with expertise in leadership, operations management, and customer relationship management. Proven ability in strategic planning, problem solving, and effective communication. Skilled in cash handling, staff scheduling, and fostering cultural awareness. Committed to exceptional customer service and team motivation to achieve organizational goals.

Energetic Shift Manager excelling in team leadership and operational efficiency. Enhanced staff productivity and morale, leading to improved shift performance. Committed to fostering positive work environment and driving continuous improvements.

Overview

11
11
years of professional experience
1
1
Certification

Work history

Shift Manager

Lidl
Andover , Wiltshire
08.2022 - Current
  • Lead and motivate the team to work to their full potential every day and provide an environment where colleagues can produce their best work
  • Lead and motivate your team, in accordance with our Leadership & Company Principles
  • Create an environment where your colleagues can do their best work
  • Ensure and provide excellent customer service throughout the store and be the lead point of contact for all customer queries
  • Check and work deliveries, manage the till area and monitor store figures
  • Monitor and comply with legal and company health and safety laws, standards and guidelines to meet store KPIs
  • Independent management for the store in the absence of the Store Manager

ASSISTANT MANAGER

DOMINO'S PIZZA ANDOVER
03.2020 - 06.2022
  • Operated store and managed 3 to 45 employees during scheduled shifts.
  • Executed food ordering and delivery arrangements to enhance service efficiency.
  • Handled customer complaints to resolve issues promptly and effectively.
  • Forecasted weekly sales to inform inventory and staffing decisions.
  • Scheduled labour and managed sales and service operations.
  • Trained new starters and provided management training for team development.
  • Coached staff on pizza preparation to ensure adherence to quality standards.
  • Maintained cleanliness and organisation of work environment, adhering to grooming standards.

Sales assistant

RETAIL ZARA EXETER
Exeter, Devon
11.2019 - 02.2020
  • Delivered exceptional customer service in a fast-paced retail environment.
  • Facilitated product selection and provided sizing and styling advice to customers.
  • Maintained organised displays and a clean sales floor for optimal presentation.
  • Processed transactions accurately using POS systems while managing payments.
  • Collaborated with team members to achieve daily sales targets.
  • Replenished stock on the shop floor, supporting effective inventory management.
  • Adapted swiftly to new collections and rapid product turnover demands.
  • Monitored consumer behaviour trends to optimise product offerings.

ASSISTANT MANAGER

DOMINO'S PIZZA AMSBURY
09.2016 - 10.2019
  • Managed teams of 3 to 15 employees, fostering collaboration and effective communication.
  • Executed responsibilities of Customer Service Representatives and Delivery Drivers with efficiency.
  • Greeted customers and processed orders, ensuring transaction accuracy.
  • Operated cash register and collected payments, safeguarding financial integrity.
  • Delivered products safely and courteously to enhance customer satisfaction.
  • Ensured compliance with health and safety regulations, promoting a secure work environment.
  • Maintained cleanliness and organisation of work areas to improve customer experience.
  • Handled stock control diligently to prevent overstocking and shortages.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Conducted team meetings on a regular basis, promoting open communication within the team.

SALES AND SHOP MANAGER

TU 2 DESEO
Castellon de la Plana, Spain
07.2014 - 03.2016
  • Facilitated customer interactions to ensure comfort and satisfaction.
  • Processed food and beverage orders with efficiency.
  • Conducted product inspections to resolve quality issues promptly.
  • Executed delivery checks and collected payments accurately.
  • Guided customers in informed purchasing decisions through expert product advice.
  • Maintained cleanliness of shop premises to uphold a professional image.
  • Cultivated a positive team culture, reducing turnover and enhancing staff satisfaction.
  • Streamlined operations by implementing efficient practices and procedures.

Education

High school - philosophy

Íes la Plana
Castellón de la Plana, Spain
10/2005 - 06/2007

Primary and High school - Tehnic

Grup Școlar Metalurgic
Slatina, Romania
09/1996 - 06/2005

Skills

    Leadership and team development

  • Operations and inventory management
  • Customer relationship management
  • Strategic planning and problem solving
  • Communication and interpersonal skills
  • Microsoft Office proficiency
  • Adaptability under pressure
  • Cash handling expertise
  • Staff scheduling efficiency
  • Cultural awareness
  • Customer service
  • Team motivation

Certification

Food Hygiene Course Intermediate-Advanced to Excel Course Welcome to MSG (Stage 1 Dominos Pizza ) Course BMC ( Stage 2 Dominos Pizza ) Course AMC (Stage 3 Dominos Pizza) Level 4 Store Manager course ( Stage 4 Dominos Pizza )

Languages

Spanish
Proficient (C2)
Romanian
Proficient (C2)
English
Fluent

Affiliations


Actively engaged in sports and fitness, with a deep appreciation for discipline, teamwork, and resilience.

Enjoys running, gym workouts, and outdoor challenges, often using travel as an opportunity to explore active lifestyles around the world.
Sees physical activity as a way to stay focused, motivated, and balanced both personally and professionally.

Personal interests include global travel, fashion, wellness, and self-development. Always seeking new experiences that challenge limits and expand perspective

Accomplishments

    Lidl Training Academy – Certified Shift Manager

    Successfully completed Lidl’s official training program and obtained certification as a Shift Manager.

    The program focused on retail operations, leadership development, stock control, and customer service excellence.

    Gained practical experience in managing shifts, coordinating teams, and ensuring smooth store performance.

    Equipped with strong decision-making skills and a hands-on approach in a fast-paced retail environment.

Additional information

  • Willingness to travel extensively and relocate internationally, driven by a strong desire to explore new cultures, environments, and ways of life. Thrives in dynamic, multicultural settings and adapts quickly to new surroundings. Passionate about cultural exchange, discovering unique local traditions, and connecting with people from all backgrounds.

Timeline

Shift Manager

Lidl
08.2022 - Current

ASSISTANT MANAGER

DOMINO'S PIZZA ANDOVER
03.2020 - 06.2022

Sales assistant

RETAIL ZARA EXETER
11.2019 - 02.2020

ASSISTANT MANAGER

DOMINO'S PIZZA AMSBURY
09.2016 - 10.2019

SALES AND SHOP MANAGER

TU 2 DESEO
07.2014 - 03.2016

High school - philosophy

Íes la Plana
10/2005 - 06/2007

Primary and High school - Tehnic

Grup Școlar Metalurgic
09/1996 - 06/2005

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Florentina Mihaela Preda