Florentina Fratila
London
Summary
Senior Operations Leader with over 10 years of experience in student accommodation, co-living, and residential property operations, specialising in multi-site management, mobilisation of large-scale assets, and operational optimisation. Proven track record in launching and stabilising complex residential developments, including the UK’s first Passivhaus student accommodation and a 462-unit co-living development in London. Experienced in P&L management, financial performance oversight, health & safety compliance, and stakeholder engagement, with a strong reputation for building high-performing teams and delivering exceptional resident experiences.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
General Manager
Enclave Acton
London
2025.07 - 2026.03
- Led the mobilisation and operational launch of a 462-unit co-living development, establishing policies, procedures and operational frameworks.
- Built and developed a high-performing onsite team, improving engagement, service standards and operational delivery.
- Collaborated with leasing, facilities and estates teams to optimise occupancy and operational efficiency.
- Managed financial performance, including rent collection, supplier payments, debt management and service charge monitoring.
- Led defect and snagging resolution programmes with developers and contractors to protect asset quality and resident experience.
- Oversaw estate-wide operations, including health & safety compliance and contractor performance.
- Implemented process improvements and operational efficiencies across services.
General Manager
Urbanest Battersea
London
2024.04 - 2025.05
- Led the mobilisation and operational launch of the UK’s first Passivhaus student accommodation building.
- Successfully delivered the opening of an 800+ bed property within one week, ensuring full operational readiness.
- Recruited, trained and managed a team of 11 staff, developing high-performing teams aligned with company values.
- Managed relationships with multiple stakeholders and university partners operating within the same building.
- Collaborated with contractors to resolve new-build defects while maintaining resident satisfaction.
- Oversaw incident and accident management processes, ensuring reporting and continuous improvement.
- Conducted regular P&L reviews and performance monitoring.
Operations Manager
Urbanest Vauxhall & Victoria
London
2022.09 - 2024.03
- Directed operations across two student accommodation sites, ensuring operational efficiency and cost control.
- Led operational turnaround planning, focusing on cost efficiency while maintaining high quality standards.
- Implemented structured incident reporting and safety processes across both properties.
- Delivered large-scale resident check-in operations, welcoming hundreds of residents during intake periods.
- Organised resident engagement initiatives and community events to enhance resident experience.
Property Manager
Urbanest (Multiple London Locations)
2019.04 - 2022.08
- Managed operations across Urbanest Vauxhall, Victoria, Hoxton and Westminster Bridge properties.
- Supported the mobilisation of Urbanest’s first refurbished building with the Director of Operations.
- Built strong relationships with university partners and stakeholders, securing multi-year contract renewals.
- Implemented data-driven operational strategies, achieving the lowest turnaround invoice in company history.
- Maintained high service standards and operational continuity during the COVID-19 period.
- Mentored and developed staff, supporting internal promotions.
Duty Manager / Customer Support Assistant
Urbanest
London
2015.10 - 2019.03
- Progressed through operational roles developing experience in resident services, property operations and team leadership.
Education
Master of Business Administration (MBA) - Finance, Banking and Stock Exchange Management
University Nicolae Titulescu
Bucharest 2013.01 - 2014.01
Bachelor of Economics - Management
Academy of Economic Studies
Bucharest 2009.01 - 2012.01
Bachelor of Economics - Finance & Banking
University Nicolae Titulescu
Bucharest 2008.01 - 2011.01
Skills
- Operations & Multi-Site Management
- Financial Management & Budget Control
- Property Mobilisation & Asset Launch
- Health & Safety Compliance (NEBOSH / IOSH)
- Facilities & Sustainability Management
- Stakeholder Engagement
- Crisis & Incident Management
- Team Leadership & Staff Development
- Operational Process Improvement
- Strategic Planning & Project Management
Certification
- NEBOSH – National General Certificate
- IOSH – Working Safely
- First Aid Certified
- Fire Marshal Training
LANGUAGES
Romanian – Native
English – Advanced (C1)
French – Intermediate (B1)
Spanish – Beginner (A1)
AWARDS
Newcomer of the Year, Star Performer Award, Integrity Award (x2)
Timeline
General Manager
Enclave Acton
2025.07 - 2026.03
General Manager
Urbanest Battersea
2024.04 - 2025.05
Operations Manager
Urbanest Vauxhall & Victoria
2022.09 - 2024.03
Property Manager
Urbanest (Multiple London Locations)
2019.04 - 2022.08
Duty Manager / Customer Support Assistant
Urbanest
2015.10 - 2019.03
Master of Business Administration (MBA) - Finance, Banking and Stock Exchange Management
University Nicolae Titulescu
2013.01 - 2014.01
Bachelor of Economics - Management
Academy of Economic Studies
2009.01 - 2012.01
Bachelor of Economics - Finance & Banking
University Nicolae Titulescu
2008.01 - 2011.01