Florentina Apetrei
Wellingborough,Northamptonshire
Summary
Fluent Interpreter skilled in building trust and rapport with diverse service users through compassionate, patient communication. Improves understanding through clear, concise explanations and advice. Focused and responsive for adaptive translation support. Multilingual Interpreter experienced in face-to-face, telephone and video interpreting. Facilitates constructive communication between parties to achieve mutually-beneficial outcomes.
Overview
5
5
years of professional experience
Work history
Community interpreter
Premium Linguistic Services
Wellingborough, Northamptonshire
09.2023 - Current
- Rendered sight translations of documents and other written materials.
- Interpreted Romanian and Spanish language for one-on-one conversations and group presentations.
- Created translation reference and glossary documents for improved department resources.
- Managed conversational flow without dominating or intruding.
- Preserved meaning, intention and context of original speech and texts.
- Maintained excellent client confidentiality during all translation services.
- Processed and imparted information swiftly, relaying intentions, emotions and tone in interpretations.
- Researched to fully understand topic to be discussed prior to interpreting session.
Secretary
ECMAXENDA LTD
Wellingborough, Northamptonshire
11.2023 - Current
- Maintained accurate and up-to-date databases containing confidential information.
- Operated multi-line phone systems, handling high volume of calls daily.
- Scanned and uploaded documents into digital filing system.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Documented daily work performed, reporting on incidents and accomplishments to inform management.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Displayed energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
Protection adviser
Kalon Financial
Wellingborough, Northamptonshire
05.2022 - 09.2023
- Explained risk coverage premiums and benefits to customers to foster informed decision-making.
- Guided clients on correct coverage limits based on analysis of risk factors.
- Outlined insurance policies to protect customer interests and meet regulatory requirements.
- Reviewed Insurance applications and processed approvals or denials.
- Drafted quotes detailing policy premiums, coverages and payment structures.
- Met with clients to assess insurance needs and answer policy questions.
- Developed financial plans according to financial and client regulations.
- Utilised advanced sales skills to overcome objections, persuade customers to purchase policies, and close deals.
- Contacted potential clients and created rapport through cold calling, networking and using referrals.
- Helped customers determine appropriate products and policy terms.
- Educated clients on risk management and assisted with mitigation and coverage strategies.
Warehouse operative
Nexus People
Wellingborough, Northamptonshire
03.2021 - 04.2022
- Completed work following safety rules for best working practices.
- Carried out stock control and maintained quality standards high for audits.
- Obeyed weight restrictions when loading cargo into transport.
- Operated lifting equipment to transport and store stock.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Recorded number and quality of products, taking appropriate action of defective items.
- Maintained employee safety through observation of surroundings when moving cargo.
- Performed tagging and labelling of warehouse inventory.
- Operated material handling equipment to move large and heavy loads.
- Maintained clean, safe and orderly warehouse space.
- Completed basic maintenance on material handling equipment, minimising downtime with regular care.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Followed safety guidelines when operating in hazardous environments.
Warehouse operative
Urban Outfitters
Rushden, Northamptonshire
05.2019 - 08.2021
- Stored products in appropriate storage areas to maximise space within warehouse.
- Maintained employee safety through observation of surroundings when moving cargo.
- Performed tagging and labelling of warehouse inventory.
- Completed basic maintenance on material handling equipment, minimising downtime with regular care.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Cleaned and tidied work areas to meet inspection requirements.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Oversaw daily operations to achieve high productivity levels.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
Education
Foundation Degree in Arts - Health and Social Care and Wellbeing
Elisabeth School of London
Northampton, Northamptonshire 10.2023 -
Level 3 - Community Interpreting (CIC)
International School of Linguists
Leeds, 11.2023 - 02.2024
level 3 - Leadership and Management Competence
Siamo group
Birmingham 06.2021 - 08.2021
Skills
- General bookkeeping
- Database management
- Telephone interpreting
- People management
- Video interpreting
- Face to face interpreting
- Excellent customer care
- Problem-solving
- Communication skills
- Leadership
- Multilingual
- Public relations
- Problem-solving
- Time management
- Customer-focused
- Impartiality
- Accurate, impartial interpretation
- Public service interpreting
- Consecutive interpretation
Affiliations
- music
- piano
Languages
English
Fluent
Spanish
Fluent
Romanian
Native
References
References available upon request.
Timeline
Secretary
ECMAXENDA LTD
11.2023 - Current
Level 3 - Community Interpreting (CIC)
International School of Linguists
11.2023 - 02.2024
Foundation Degree in Arts - Health and Social Care and Wellbeing
Elisabeth School of London
10.2023 -
Community interpreter
Premium Linguistic Services
09.2023 - Current
Protection adviser
Kalon Financial
05.2022 - 09.2023
level 3 - Leadership and Management Competence
Siamo group
06.2021 - 08.2021
Warehouse operative
Nexus People
03.2021 - 04.2022
Warehouse operative
Urban Outfitters
05.2019 - 08.2021