Florence Munjoma
Doncaster,South Yorkshire
Summary
I am a motivated and hardworking professional, committed to delivering excellence in every task. With a strong work ethic and a proactive approach, I thrive in dynamic environments and excel at adapting to new challenges. I bring a positive attitude and a results-driven mindset, consistently aiming to exceed expectations and contribute to team success. Equally comfortable working independently or as part of a team, I am dedicated to achieving goals and adding value through initiative, adaptability, and collaborative effort.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
Work History
Hostess
T.G.I Fridays
Doncaster, South Yorkishire
01.2024 - 11.2024
- As l am the first impression of the restaurant, it is very important to greet guests with a warm welcoming tone and smile. Then continue to maintain this as a seat them, attending to their needs, providing exceptional customer service.
- Managing all the reservations, walk-ins and their seating arrangement is extremely important as it sets the pace for the entire restaurant and my colleagues which is a huge responsibility that I handle well.
- When it's less busy, maintaining cleanliness and organisation at the host station and the entire restaurant itself, overall keeping myself busy will ensure the restaurant standards are constantly met.
- I will also collaborate with other team members whenever they need that extra hand to facilitate a smooth dining experience for guests.
Events Designer
Busy Events Deco
Doncaster
01.2022 - 11.2024
- From time to time I will often help my auntie with her business that she created 9 years ago
- This will usually involve specialising in weddings, birthdays, and parties, with a flair for creating unforgettable atmospheres
- Dedicated to transforming spaces into stunning visual experiences that capture the essence of each event
- With a keen eye for design and meticulous attention to detail, I will excel in curating unique themes and decor elements that reflect clients' individual styles and preferences
- From intimate gatherings to grand celebrations, I am committed to delivering exceptional results that exceed expectations and leave lasting memories for clients and guests alike
- This job has taught me the skills of working in a high-profile work environment whilst maintaining high levels of service
Waitress
China Rose
Doncaster, South Yokshire
06.2023 - 12.2023
- My time at China Rose was my first real experience working in customer service. It was extremely compelling to work in such an environment, as I learned a wide range of skills that improved my communication, technical skills, time management, and more.
- It was vital for everyone to be taught all the different jobs within the restaurant so we could eventually work independently and together to ensure efficiency.
- To begin with, I was placed on the main floor, attending to customers whenever needed, constantly making sure the restaurant and tables remained in a suitable state that was appealing to the eye, maintaining high-end service to customers and overall improving their dining experience.
- After some time I was then introduced to the kitchen duties which consisted of carrying plates with full effectiveness, and occasionally making side dishes. This job required high listening, communication and teamwork skills.
- I was then also placed on drinks run, I found this quite challenging at first but with support from my colleagues I persevered, refusing to give up, eventually gaining more confidence.
- My main goal was to maintain excellent guest satisfaction by providing attentive, proactive and helpful service.
Education
GCSE - Health and Social
Mcauley Catholic High School
09.2021 - 11.2024
GCSE - Mathematics
Mcauley Catholic High School
09.2018 - 11.2024
Skills
- Customer Service
- Organisation
- Multitasking
- Time Management
- Interpersonal
- Sales and Promotion
- Technical
- Creative
Affiliations
- Singing/Music
- Gym
- Art
Timeline
Hostess
T.G.I Fridays
01.2024 - 11.2024
Waitress
China Rose
06.2023 - 12.2023
Events Designer
Busy Events Deco
01.2022 - 11.2024
GCSE - Health and Social
Mcauley Catholic High School
09.2021 - 11.2024
GCSE - Mathematics
Mcauley Catholic High School
09.2018 - 11.2024
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