English
FLORENCE BUXTON
Sheffield
Summary
Highly analytical thinker with an ability to identify, scrutinize, improve, and streamline complex work processes. Excellent communication skills (listening, verbal, and written). Solid knowledge of MS Word, MS Excel, and MS PowerPoint. Innovative problem-solver who can generate workable solutions. Thrives in environments requiring the ability to effectively prioritize and juggle multiple concurrent projects. Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly
assimilate new concepts.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Customer Coordinator
SFJ Awards
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Served as a liaison between customers and various internal departments, fostering seamless communication flows.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized client records and updated databases regularly, ensuring accurate information at all times.
- Collaborated with team members to identify areas of improvement in processes and implement changes accordingly.
- Maintained detailed documentation of daily activities for reference purposes and data analysis insights into process optimization opportunities.
- Processed examinations for marking and updated results on Quartz information management system.
- Supported other teams within the organization to complete tasks.
- Mentored new team members, contributing to their successful integration into the team.
Lecturer
Lupane State University
06.2020 - 12.2021
- Led and prepared lectures for 6 different risk management and other business classes.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
- Designed and distributed lecture handouts to round out material and increase student understanding.
- Utilized distance learning technology to instruct students remotely.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Delivered lectures at appropriate pace and pronunciation for optimal audience comprehension by non-native English-speaking students.
- Participated and led committee meetings to remain aware of developments in subject.
- Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
- Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
Front of House Manager
Bualwayo Club
01.2017 - 05.2020
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Insurance Broker Intern
TiB Insurance Brokers
10.2009 - 10.2010
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Sold motor and home insurance policies to new and existing customers.
- Called potential clients to set up appointments according to mutual availability.
- Handled approximately 80-100 outbound and inbound sales-related calls per week to individuals interested in purchasing insurance coverage.
- Tracked progress of all outstanding insurance claims.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed team communications and information for meetings.
- Collaborated with team members to achieve target results.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared variety of different written communications, reports and documents.
Education
Master of Science - Risk Management
University of East London
01.2012 - 06.2013
Bachelor of Commerce Honours - Risk Management and Insurance
National University of Science & Technology
09.2007 - 01.2011
CFA Level 1 -
Quartic Training
Skills
Risk Management
Excellent Communication
Critical Thinking
Planning and Coordination
Adult Education
Online Content Delivery
Academic Research
Customer Service
Languages
Russian
Timeline
Customer Coordinator
SFJ Awards
08.2022 - Current
Lecturer
Lupane State University
06.2020 - 12.2021
Front of House Manager
Bualwayo Club
01.2017 - 05.2020
Master of Science - Risk Management
University of East London
01.2012 - 06.2013
Insurance Broker Intern
TiB Insurance Brokers
10.2009 - 10.2010
Bachelor of Commerce Honours - Risk Management and Insurance
National University of Science & Technology
09.2007 - 01.2011
CFA Level 1 -
Quartic Training
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