Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
Generic

Florant Nako

Prescot

Summary

Ambitious and self-motivated professional with a proven track record in banking and restaurant management. Experienced in financial operations, customer service, and team leadership. Seeking opportunities to leverage my skills and expertise in a dynamic role.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager

Olympia Restaurant
01.2022 - 06.2022
  • Managed daily restaurant operations, including staff training, inventory management, and vendor relationships
  • Developed a customer-focused service strategy, leading to more than15% increase in repeat patrons
  • Conducted financial oversight, ensuring profitability and reducing costs by optimising resource allocation
  • Supervised a team of15 staff members, resolving issues and fostering a positive work environment

Branch Manager

Alpha Bank Albania
04.2019 - 01.2020
  • Directed all branch operations, including sales targets, compliance, and customer relationship management
  • Implemented process improvements that reduced loan application processing time by30%
  • Oversaw a team of10 employees, providing leadership, coaching, and performance evaluations

Deputy Manager

Alpha Bank Albania
09.2011 - 04.2019
  • Collaborated with senior management to execute branch strategies, contributing to a10% annual revenue growth
  • Enhanced team performance by designing and delivering professional development programs
  • Monitored compliance with financial regulations, ensuring audits were passed with zero discrepancies
  • Acted as the primary point of contact for high-value clients, successfully retaining and growing the portfolio

Supervisor

Alpha Bank Albania
01.2010 - 09.2011
  • Supervised teller operations, ensuring accuracy in financial transactions and regulatory compliance
  • Conducted regular training sessions for staff, leading to a significant reduction in operational errors
  • Handled escalated customer complaints, achieving an excellent resolution rate within the first interaction
  • Implemented new cash handling procedures, improving transaction efficiency

Bank Teller

Alpha Bank Albania
04.2008 - 03.2009
  • Processed customer deposits, withdrawals, and loan payments with accuracy
  • Promoted bank services, achieving more than10% increase in new account openings
  • Assisted in maintaining compliance with banking regulations during daily operations
  • Built strong customer relationships through exceptional service, fostering trust and loyalty

Education

Master’s Degree - Accounting

University of Tirana
01.2007

Skills

  • Bachelor’s and Master’s degrees in Accounting from the University of Tirana
  • Certified in Level1 &2 Community Interpreting, Functional Skills Math & English, and Level2 Adult Care
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, and Project)
  • Fluent in English, high-level understanding of Italian, and native Albanian speaker
  • Strong leadership and organizational skills honed over11 years in banking
  • Successfully managed operations and teams, ensuring high client satisfaction and achieving financial goals

Certification

  • Level1 &2 Community Interpreting
  • Level1 Functional Skills Math & English
  • Level2 Certificate in Adult Care

Languages

English (Fluent)
Italian (Advanced)
Albanian (Native)

Hobbies and Interests

Active lifestyle: Running, football, and walking., Reading literature to expand knowledge and perspectives.

Timeline

Manager

Olympia Restaurant
01.2022 - 06.2022

Branch Manager

Alpha Bank Albania
04.2019 - 01.2020

Deputy Manager

Alpha Bank Albania
09.2011 - 04.2019

Supervisor

Alpha Bank Albania
01.2010 - 09.2011

Bank Teller

Alpha Bank Albania
04.2008 - 03.2009

Master’s Degree - Accounting

University of Tirana

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Florant Nako