flora Moises
Birmingham,West Midlands
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Warehouse Picker
DHL Selfridges
Birmingham, West Midlands
10.2022 - 03.2023
- Complied with health and safety by responsibly using equipment.
- Labelled and organised packages for accurate deliveries.
- Processed orders using handheld scanners with speed and precision.
- Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
- Uploaded shipment data by completing paperwork, tagging boxes and scanning barcodes.
Food Production Operator
Hello Fresh
Nuneaton, Warwickshire
02.2022 - 09.2022
- Identified areas for process improvements, helping to maintain yield standards.
- Picked and packed food deliveries per shift with maximum accuracy.
- Adhered to Safe Systems of Work to prepare raw meats, fish and vegetables.
- Prioritised product quality, integrity and traceability.
- Achieved production targets and maximised efficiency.
- Inspected and confirmed correct quantities before packaging.
- Manually handled boxes and bags to transport finished goods.
Sales Assistant
Zara
Birmingham
10.2020 - 02.2022
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Updated product labelling and pricing to reflect discounts and offers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Warehouse Operative
Amazon
Birmingham, West Midlands
01.2021 - 08.2021
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Moved stock around by hand, using forklift truck or lifting gear.
- Loaded packaged goods on to trucks for shipping.
Receptionist
Holiday Inn Express
Birlingham, Worcestershire
01.2020 - 01.2020
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
- Used clinic software system to generate invoices and process client payments.
Sales Assistant
Forever 21
Barningham, Suffolk
12.2018 - 10.2019
- Received and processed product returns.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
A-Levels - Maths & English
Matthew Boulton College of Further and Higher Education
Birmingham 09.2016 - 06.2020
Skills
- Computer skills - Outlook, Word, Power point, etc
- Verbal and written communication
- Security awareness training
- Languages - English, Portuguese and Spanish
- Team player
- Attention to detail
- Self-motivated
Timeline
Warehouse Picker
DHL Selfridges
10.2022 - 03.2023
Food Production Operator
Hello Fresh
02.2022 - 09.2022
Warehouse Operative
Amazon
01.2021 - 08.2021
Sales Assistant
Zara
10.2020 - 02.2022
Receptionist
Holiday Inn Express
01.2020 - 01.2020
Sales Assistant
Forever 21
12.2018 - 10.2019
A-Levels - Maths & English
Matthew Boulton College of Further and Higher Education
09.2016 - 06.2020
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