Flo McNab-Jones

• Supervised daily operations for high-volume café to ensure optimal service delivery.
• Trained and mentored new staff on espresso extraction, milk texturing, and customer service standards.
• Resolved daily challenges including staff absences, technical issues with POS systems, and conflicts.
• Collaborated with owners to enhance efficiency and overall customer experience.

A year working and living in Canada on a working holiday visa.

• Delivered rapid, high-quality food and drink service during peak hours.
• Maintained exceptional food safety and cleanliness standards, minimising waste effectively.
• Ensured efficient stock control to facilitate seamless daily operations.

• Assisted head bakers with ingredient preparation to adhere to baking schedules.
• Served customers through bakery hatch, offering brownies, coffee, and hot chocolate.
• Followed recipes meticulously to ensure consistent quality of all baked goods.
• Contributed to creation of seasonal menus to enhance sales during festive periods.
• Handled cash register, ensuring efficient financial transactions within bakery.

• Executed weekly chalet turnovers, maintaining high-standard deep cleaning.
• Welcomed guests with canapés, refreshments, and comprehensive orientation.
• Prepared daily hot breakfast and three-course dinner, adhering to dietary needs.
• Baked fresh homemade cake daily for guests' return.
• Cultivated customer rapport to encourage future visits and recommendations.