Summary
Overview
Work History
Education
Skills
Timeline
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Flo Cooper

Birmingham,BIR

Summary

I'm a very keen and dedicated individual, and I'm focused on achieving the goals set out by my employer. I'm both approachable and a people person and I'm not shy to engage with customers, clients and colleagues. My previous roles have been; customer service and client focused. I enjoy challenges and in particular solving problems for the benefit of the company.

Overview

7
7
years of professional experience

Work History

Barista

The Kitchen
06.2018 - 09.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Maintained regular and consistent attendance and punctuality.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Volunteer

Rasmachaz
04.2022 - 09.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Salesperson

Coco Confectionary
11.2023 - 12.2024
  • Handled cash transactions accurately, resulting in balanced registers at the end of each shift.
  • Assisted in inventory management, ensuring proper stock levels and product rotation.
  • Boosted sales through effective merchandising and visually appealing displays.
  • Developed strong rapport with customers, leading to repeat business and loyal clientele.
  • Managed store opening and closing procedures, ensuring efficient operations during all shifts.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Provided exceptional service by assisting customers in locating desired items quickly and easily.

Student Teaching Assistant

Stonehouse Park Infant School
10.2024 - 09.2025
  • Promoted a culture of inclusivity by fostering respect and open communication among diverse groups of students.
  • Boosted classroom engagement through interactive teaching methods and group work activities.
  • Provided individualized support to students, tailoring instruction to meet their unique learning needs.
  • Supported classroom activities and reviewing work.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Helped teacher prepare instructional material and displays.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Developed and implemented strategies to improve student engagement.

Education

Apprenticeship - Teaching Assistant

SGS College
Stroud, United Kingdom

High School Diploma -

Thomas Keble
Chalford, United Kingdom
06-2023

Skills

  • Positive attitude
  • Opening and closing duties
  • Friendly and outgoing
  • Organization
  • Cleaning and sanitizing
  • Collaborative teamwork
  • CPR and first aid
  • Organization and prioritization
  • Active listener
  • Professional demeanor
  • Calm demeanor
  • Solid problem solver

Timeline

Student Teaching Assistant

Stonehouse Park Infant School
10.2024 - 09.2025

Salesperson

Coco Confectionary
11.2023 - 12.2024

Volunteer

Rasmachaz
04.2022 - 09.2022

Barista

The Kitchen
06.2018 - 09.2020

Apprenticeship - Teaching Assistant

SGS College

High School Diploma -

Thomas Keble

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