Fleur Richards

Completed multi-drop delivery routes for Amazon on self-employed basis.

• Certified with a reach truck D2 license.
• Holder of valid counterbalance licence.
• Obtained necessary certification for PPT driving.
• Freezer, fridge, and ambient working.
• Booking in products
• Multi-skilled operative.
• Manual handling
• Worked with various racking systems, including drive-in, narrow aisle and pallet racking.
• Operated forklift machinery safely, adhering to all health and safety regulations to minimise workplace accidents.
• Located and moved stock throughout warehouses using forklifts, pallets and crates.
• Coordinated with logistics teams to streamline incoming and outgoing shipments, enhancing operational efficiency.
• Partnered with warehouse and transport teams to coordinate goods movements.
• Completed incident reports for vehicle breakdowns and equipment malfunction.
• Worked quickly to handle goods movements and meet continuous transport demands.
• Followed work order documentation for accurate loading and unloading of deliveries.
• Utilised RF scanning equipment to track inventory movements and update warehouse management systems.

• Various roles in various locations with flexible hours.
• Picking with powered truck
• Cold store
• Food production line
• Warehouse operative
• Line operative
• Hygiene operative

• Company Overview: (Temp)
• Assign agency and permanent staff to their stations insuring they understand the role.
• Checking correct products are on the line ready for packing.
• Printing labels with correct date code product name and barcode ready for shop floor. (Design new label if needed)
• Oversee the general operation when finished products are packed and stacked on pallets ensuring products are going to correct depot.
• Oversee picking operation, assign staff to location ensuring they have the right tools and PPE
• Provide training for new starters and where needed.
• Quality checking finished products using tablet.
• Informing staff when breaks are.
• Using computer systems to update stock, load shipments and input staff KPIs
• (Temp)

• Manual handling
• Dispatch
• Picking
• Sorting and moving stock
• Working to deadlines

• Company Overview: (Temp)
• At RSA Group, I excelled in delivering exceptional customer service while handling a variety of claims and policy-related tasks.
• My role involved claims processing, complaint resolution, policy amendments, and facilitating payouts, ensuring that each case was managed with efficiency and attention to detail.
• Operating in a contact centre environment, I utilized computer systems and Microsoft Office to maintain accurate records and support seamless operations.
• My ability to address customer concerns and provide clear, empathetic communication contributed to a positive client experience and the successful resolution of claims.
• (Temp)

• Company Overview: (Temp)
• (Temp)

• Troubleshot any issues that arose during the receiving or dispatching of goods efficiently without causing delays.
• Regularly updated inventory records, maintaining accuracy throughout the entire supply chain process.
• Increased efficiency with proactive management of all warehouse storage areas.
• Optimised space utilisation in the warehouse by rearranging storage areas as needed while taking into account product turnover rates.

(Christmas Temp)

• Adhered to health and safety regulations to maintain a safe working environment.
• Replenished shelves as needed, helped maintain adequate stock levels at all times.
• Facilitated smooth workflow by promptly processing incoming stocks.

• During my time at The AA, I undertook multiple roles, demonstrating versatility and strong customer service skills.
• As the first point of contact for policyholders, I managed new and existing claims, determined initial liability, instructed services, and investigated insurance-related inquiries.
• In my role as a breakdown call handler, I supported customers at the roadside following traffic collisions by using mapping systems to deploy patrol teams, move vehicles to safety, and coordinate services such as vehicle hire and repairs.
• Most recently, as a first notification of loss claims handler for home insurance, I assisted policyholders with claims ranging from escape of water to storm incidents, ensuring a seamless process that left customers confident in their insurance provider.