Fleur O'leary

• Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards to a high level.
• Managed store budget, controlling expenses to ensure financial targets were met. Company KPIs regularly met and exceeded.
• Oversaw inventory management, reducing stock loss through effective control measures meeting company expectations.
• Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
• Coached employees on upselling techniques, significantly increasing average transaction value.
• Conducted regular performance reviews, setting objectives and targets for individual team members.
• Implemented visual merchandising strategies to enhance product visibility and drive sales.
• Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
• Developed and maintained relationships with local business and marketing contacts to boost community engagement and store profile.
• Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
• Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
• Coordinated promotional events to increase customer footfall and promote new product launches.

• Led by example to promote a positive work culture, encouraging teamwork, professionalism, and commitment to excellence among staff.
• Monitored financial performance of each location, identifying areas for improvement and implementing corrective actions.
• Monitored, assessed and evaluated KPIs in line with financial targets, pivoting operational strategy to improve sales.

• Opened up as a New Boutique in December 2010. Recruited the new Team alongside Head Of Region.
• Increased store sales consistently from 2010 to 2017.
• Developed customer database using store CRM to enhance customer retention.
• Outlined qualifications for Rushden Lakes Manager position.

Led boutique performance against company targets and store KPIs.

Hired and trained staff to achieve sales and marketing objectives.

• Advanced from Christmas temp to permanent sales advisor, then to assistant manager, overseeing operations for both company and franchise stores.