Fleur Arnold

• Assisted customers in delivering exceptional service for a positive shopping experience.
• Collaborated with team members to create an organised and inviting store environment.
• Resolved customer inquiries and issues promptly, ensuring satisfaction.
• Implemented effective merchandising strategies to enhance product visibility and appeal.

• Led recruitment and on-boarding processes, managing all starters and leavers through HR system.
• Administered monthly payroll for over 100 staff members.
• Collaborated with department heads to develop HR, training, and payroll policies.
• Oversaw disciplinary procedures to ensure compliance with company regulations.
• Designed and conducted effective training programmes for staff development.
• Acted as culture keeper, promoting a positive organisational environment.
• Worked with store management to enhance operational standards continuously.
• Managed general office operations to support team efficiency.

• Recruited sales and management staff through rigorous training and interview processes.
• Delivered exceptional sales-floor service, consistently meeting customer expectations.
• Achieved personal and team targets by providing motivational training and leading by example.
• Managed daily store operations, including buying, merchandising, and financial oversight.
• Evaluated sales analysis reports to inform stock order decisions for profit growth.
• Communicated and enforced adherence to company HR policies across the team.
• Assisted in orchestrating annual sample sales to enhance brand visibility.
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• Streamlined and expanded company database to enhance client targeting.
• Targeted clients through letters, mail-outs, follow-up calls, and store visits.
• Visited various regions in UK to evaluate potential stockist growth opportunities.
• Liaised with new and existing clients during selling season and fashion week.

• Delivered exceptional service to each customer through effective communication and strong attention to detail.
• Assisted in merchandising and presentation of store to enhance visual appeal.
• Took initiative to ensure representation of Coco Ribbon brand in all interactions and presentations.

Collaborated with designers, stylists and photographers on editorials, runway shows, campaigns and commercials in Milan, Paris, New York, and London.