Summary
Overview
Work history
Education
Skills
Work availability
Quote
Timeline
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Fletcher Wiley

Chelmsford,Essex

Summary

I am a money and Results-oriented individual driven to exceed expectations in all areas. I will seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I will use these skills to flourish in a target driven environment allowing me to upsell products and services and enjoy my passion for sales and communication.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Barber

self employed
Chelmsford, Essex
05.2021 - Current
  • Consulted with clients to assess personal style preferences and unique needs. this role has taught me how to professionally interact with clients and dissect and manage client expectation.
  • Accumulated countless clients through attentive, personal service. I believe this skill will allow for a seamless transition into a corporate environment.
  • Resolved customer complaints to establish strong customer return rate.
  • Sold and promoted hair care products and cosmetics to increase salon revenue.
  • Devised marketing and sales strategies to maximize business success.
  • Monitored master calendar of appointments and employee shifts to streamline process.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Reduced customer wait times through optimized checkout processes.
  • Set up new promotions and monitored price changes.
  • Resolved customer complaints and answered queries about store products.
  • Upsold products and services when processing transactions.

Telesales Agent

First Home Improvements
Braintree, Essex
08.2020 - 12.2020
  • Established long-lasting customer relationships to maximize sales opportunities and repeat business.
  • Maintained quality compliance by keeping detailed records of prospects and active client communications.
  • Initiated contact with new customers and prospects to establish needs and progress sales process.
  • Completed Countless targeted outbound telephone calls per day to assigned new and existing customers.
  • Successfully generated new business via telephone sales, achieving profit growth targets.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.
  • Continually updated customer databases, ensuring compliance with GDPR regulations.
  • Increased client retention by building instant rapport and establishing customer trust.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Met call time quotas with concise communication and following established scripts.
  • Smoothened customer onboarding experience, providing superior level of customer care.

Education

GCSEs - Maths, Science, History, Business study's, English Language and literature, Physical education

Notley High School and Braintree Sixth Form
Braintree
09.2015 - 07.2019

Skills

  • Outstanding client retention
  • Attention to detail
  • Professional manner
  • Advanced communication skills
  • Highly motivated self-starter
  • Closing techniques
  • Lead qualification
  • Active selling techniques
  • Interpersonal skills
  • Target driven
  • Customer rapport building
  • Personable telephone manner
  • Sales negotiation

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield

Timeline

Barber

self employed
05.2021 - Current

Telesales Agent

First Home Improvements
08.2020 - 12.2020

GCSEs - Maths, Science, History, Business study's, English Language and literature, Physical education

Notley High School and Braintree Sixth Form
09.2015 - 07.2019

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Fletcher Wiley