Flavius Andrei Serbanoiu

• Developed comprehensive knowledge of product offerings to facilitate customer decisions.
• Identified potential leads, resulting in improved sales performance.
• Maintained thorough records of all sales activities to ensure transparency.
• Pioneered innovative sales strategies for increased market penetration.
• Optimised sales presentations using persuasive communication techniques.
• Educated customers about product features and benefits, driving informed purchasing decisions.

• Managed machine adjustments for optimal performance.
• Operated complex machinery under supervision.
• Liaised effectively with supervisors, contributing to team success.
• Assisted in training new staff, improving overall team productivity.

At Merkur Slots, Wellingborough, tasked with multiple responsibilities such as

• Oversaw venue opening and closing procedures, ensuring premises security and asset protection.
• Resolved customer disputes and complaints by providing solutions aligned with company best practices and policies.
• Resolved customer queries while safeguarding customers against gambling addiction risks
• Executed promotional displays and merchandising strategies to engage customers.
• Educated new employees on store policies, customer service techniques, security protocols, and money handling procedures.
• Monitored policy changes to ensure compliance and effectively address customer queries.
• Cleared gambling slot machines of cash, counted and replenished ATMs and cash machines daily, ensuring compliance with company regulations.
• Upheld rigorous standards of cleanliness and organisation across venue to foster a pleasant environment.
• Preserved quality of goods by securely storing stock.
• Performed daily cash counts and reconciled discrepancies to ensure accuracy of financial records.
• Cultivated culture of teamwork and respect, enhancing staff morale and productivity.
• Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.

• Conducted routine checks on electrical systems to prevent potential hazards.
• Contributed ideas during project planning meetings, aiding in smooth execution of tasks.
• Exhibited strong communication skills during team projects, fostering collaborative environment.
• Troubleshot and repaired electrical malfunctions, resulting in reduced downtime.

• Executed tasks with efficiency and punctuality, as outlined by engineering managers.
• Readied surfaces for painting through cleaning, sanding, and repairing imperfections to ensure smooth finish.
• Oversaw inventory of painting supplies, incorporating ordering and storage of materials to uphold stock levels.
• Executed risk assessments for painting activities, applying strategies to mitigate potential hazards.
• Performed routine maintenance and repairs on industrial instruments, minimising production line downtime.
• Maintaining pipework while cleaning, polishing, and painting, alongside repairing or replacing broken pump machinery parts in fast-paced environment to maximise efficiency.