Flavius Harries

As Head of Events at PullUp, one of the fastest-growing lifestyle brands in the UK, I have been responsible for overseeing large-scale event planning, execution, and post-event analysis. With a focus on delivering high-quality experiences, I have successfully sold out multiple tours and grown the brand's social media following substantially. My role involves managing all aspects of event operations, ensuring smooth execution and client satisfaction, while also contributing to the growth of the brand.

Key Achievements:

• Managed and successfully executed three UK tours: the first sold 2,500 tickets, the second sold 5,000 tickets, and the third sold over 10,000 tickets. Also organized a 1,500-capacity festival, all of which were sold out.
• Played a key role in making PullUp one of the fastest-growing event brands in the UK, doubling our following and gaining 10,000 followers on one platform alone in the past 9 months.
• Gathered client feedback, achieving a 98% satisfaction rate and improving event retention by 20%.
• Recruited and led teams of up to 50 event staff, ensuring efficient workflow and alignment with event-specific requirements.
• Enhanced event operations, reducing downtime by 15% and maintaining a 95% incident-free record across all managed events.
• Utilized critical thinking and problem-solving to manage real-time issues, minimizing disruptions and improving event flow by 30%.

• Cashed up tills and accurately counted daily takings, ensuring balanced financial records at business close in one of the top-performing stores in the Cardiff area.
• Maintained neat, organized, and fully stocked shelves, contributing to increased sales opportunities and customer satisfaction.
• Resolved customer complaints efficiently, achieving a high level of customer satisfaction and maintaining the store’s reputation as a top performer.
• Led by example in attending to customer needs promptly, fostering a positive shopping environment.
• Delegated tasks effectively to staff, ensuring the team met daily service goals and store standards.
• Mentored team members on customer service techniques, improving their ability to handle and resolve concerns independently.
• Led daily operations to ensure smooth store management, addressing any challenges and maintaining optimal performance throughout the day.

• Proactively organized stock and checkout areas between serving customers, maintaining a clean and orderly shop floor to enhance customer experience.
• Managed customer queues efficiently, reducing wait times and ensuring high levels of customer satisfaction.
• Designed visually appealing in-store and window displays that increased footfall and adhered to company brand standards.
• Created product presentations in line with visual merchandising plans, driving engagement and sales.
• Assisted customers in signing up for loyalty programs, explaining key benefits and increasing membership sign-ups.
• Delivered personalized customer service with a friendly attitude, encouraging repeat business and promoting customer loyalty.

• Assisted with the coordination and supervision of youth activities, ensuring positive engagement and delivering interventions where necessary.
• Safeguarded young people, adhering to national guidelines and ensuring their welfare during all activities.
• Supported youth workers in organizing and conducting both classroom-based and outdoor activities, contributing to a variety of developmental experiences.
• Provided hands-on support during regular youth sessions, contributing to activity planning and execution.
• Collaborated with a team of volunteers to run youth clubs, ensuring activities were young person-centered and focused on fostering a supportive environment.