Flaviana Munteanu
London
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
TRIBE Hotel Canary Wharf
08.2023 - 03.2024
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Contributed to the company's positive image by consistently delivering exceptional service to clients and visitors.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled payments efficiently using company's billing software which contributed to improved financial record keeping.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
Waitress
The Black Penny - Duke Of York Square
03.2023 - 07.2023
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Support Worker (Volunteer) - Mental Health
Rethink Mental Illness
10.2022 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Sergeant Major in The Romanian Gendarmerie
Maramures County Gendarmerie Inspectorate
02.2022 - 09.2022
- Ensured the guard and protection of the Palace of Justice Baia Mare.
- Implemented tactics, procedures and techniques for defense systems.
- Authored daily activity, incident and irregularity reports.
- Mitigated risk, providing immediate emergency response security.
- Provided security presence by controlling CCTV, security lighting, gate systems and entry programs.
Brigade Operations Sergeant Major
Mobile Gendarmerie Squad
09.2019 - 01.2021
- Performed missions of ensuring public order during meetings, marches, demonstrations, processions, strike pickets, promotional and commercial activities, cultural-artistic, sports, religious, memorial activities and also other similar activities carried out in public areas and involving people crowds.
- Performed missions in order to re-establish the public order when it has been disturbed by any kind of actions and deeds against the law into force.
- Detected contraventions and applies sanctions, according to the law.
- Elaborated according to the law, the necessary documents for the beginning of the judicial procedure for the offences detected during the specific missions.
- Secured and protected military property, assets and personnel.
- Documented and organized security information accurately and efficiently.
- Provided emergency response security, eliminating hazards and potential dangers.
- Employed negotiation techniques to diffuse hostile situations.
- Searched vehicles, buildings and homes for evidence of stolen property.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
Group Fitness Trainer
Scorpions Fight Club
07.2014 - 09.2018
- Utilized fitness expertise and creativity to develop TaeboSquad class.
- Managed group fitness classes of up to 30-50 members.
- Monitored client progress in group settings by assessing technique and form.
- Encouraged sustainable habits for health, fitness and well-being.
- Developed and organized group fitness health program for gym of 50 members.
Professional Handball Player
CSS Târgu Neamț/ HCF Piatra Neamț
09.2010 - 06.2014
- Practiced with team on schedule and trained alone to enhance athletic abilities and contributions to team success.
- Attended all practices, meetings and workouts on time.
- Managed time effectively while traveling for games, attending practice and going to classes.
- Effectively communicated with diverse group of athletes, coaches and game officials using dynamic listening and open-ended questioning skills.
- Maintained professionalism when attending charity, sporting and media events as team representative.
Education
Sergeant Major - Military Studies
Military School For NCOs Gendarmes
Fălticeni, Suceava County 09.2018 - 2019.09
International Baccalaureate Degree - Philology
“Ștefan Cel Mare” National College
Târgu Neamț 09.2010 - 2014.06
Skills
Analytical and Critical Thinking
Certification
IELTS ACADEMIC CERTIFICATE~ CEFR LEVEL C1
Accomplishments
- Achieved 'Merit Diploma' by completing military missions with accuracy and efficiency.
Timeline
Front Office Receptionist
TRIBE Hotel Canary Wharf
08.2023 - 03.2024
Waitress
The Black Penny - Duke Of York Square
03.2023 - 07.2023
Support Worker (Volunteer) - Mental Health
Rethink Mental Illness
10.2022 - 02.2023
Sergeant Major in The Romanian Gendarmerie
Maramures County Gendarmerie Inspectorate
02.2022 - 09.2022
Brigade Operations Sergeant Major
Mobile Gendarmerie Squad
09.2019 - 01.2021
Sergeant Major - Military Studies
Military School For NCOs Gendarmes
09.2018 - 2019.09
Group Fitness Trainer
Scorpions Fight Club
07.2014 - 09.2018
Professional Handball Player
CSS Târgu Neamț/ HCF Piatra Neamț
09.2010 - 06.2014
International Baccalaureate Degree - Philology
“Ștefan Cel Mare” National College
09.2010 - 2014.06
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