Flaviana Munteanu
London
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
TRIBE Hotel Canary Wharf
2023.08 - 2024.03
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Contributed to the company's positive image by consistently delivering exceptional service to clients and visitors.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled payments efficiently using company's billing software which contributed to improved financial record keeping.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
Waitress
The Black Penny - Duke Of York Square
2023.03 - 2023.07
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Support Worker (Volunteer) - Mental Health
Rethink Mental Illness
2022.10 - 2023.02
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Sergeant Major in The Romanian Gendarmerie
Maramures County Gendarmerie Inspectorate
2022.02 - 2022.09
- Ensured the guard and protection of the Palace of Justice Baia Mare.
- Implemented tactics, procedures and techniques for defense systems.
- Authored daily activity, incident and irregularity reports.
- Mitigated risk, providing immediate emergency response security.
- Provided security presence by controlling CCTV, security lighting, gate systems and entry programs.
Brigade Operations Sergeant Major
Mobile Gendarmerie Squad
2019.09 - 2021.01
- Performed missions of ensuring public order during meetings, marches, demonstrations, processions, strike pickets, promotional and commercial activities, cultural-artistic, sports, religious, memorial activities and also other similar activities carried out in public areas and involving people crowds.
- Performed missions in order to re-establish the public order when it has been disturbed by any kind of actions and deeds against the law into force.
- Detected contraventions and applies sanctions, according to the law.
- Elaborated according to the law, the necessary documents for the beginning of the judicial procedure for the offences detected during the specific missions.
- Secured and protected military property, assets and personnel.
- Documented and organized security information accurately and efficiently.
- Provided emergency response security, eliminating hazards and potential dangers.
- Employed negotiation techniques to diffuse hostile situations.
- Searched vehicles, buildings and homes for evidence of stolen property.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
Group Fitness Trainer
Scorpions Fight Club
2014.07 - 2018.09
- Utilized fitness expertise and creativity to develop TaeboSquad class.
- Managed group fitness classes of up to 30-50 members.
- Monitored client progress in group settings by assessing technique and form.
- Encouraged sustainable habits for health, fitness and well-being.
- Developed and organized group fitness health program for gym of 50 members.
Professional Handball Player
CSS Târgu Neamț/ HCF Piatra Neamț
2010.09 - 2014.06
- Practiced with team on schedule and trained alone to enhance athletic abilities and contributions to team success.
- Attended all practices, meetings and workouts on time.
- Managed time effectively while traveling for games, attending practice and going to classes.
- Effectively communicated with diverse group of athletes, coaches and game officials using dynamic listening and open-ended questioning skills.
- Maintained professionalism when attending charity, sporting and media events as team representative.
Education
Sergeant Major - Military Studies
Military School For NCOs Gendarmes
Fălticeni, Suceava County 2018.09 - 2019.09
International Baccalaureate Degree - Philology
“Ștefan Cel Mare” National College
Târgu Neamț 2010.09 - 2014.06
Skills
Analytical and Critical Thinking
Teamwork and Collaboration
Organization and Time Management
Excellent Communication
Dependable and Responsible
Emotional Intelligence
Leadership Skills
Skill Development
Professional boundaries
Health and safety awareness
Confidentiality and Privacy
Organizational Skills
Written Communication
Problem-solving aptitude
Attention to Detail
Guest Relations
Conflict Management
Service-oriented mindset
Hospitality services
Certification
IELTS ACADEMIC CERTIFICATE~ CEFR LEVEL C1
Accomplishments
- Achieved 'Merit Diploma' by completing military missions with accuracy and efficiency.
Timeline
Front Office Receptionist
TRIBE Hotel Canary Wharf
2023.08 - 2024.03
Waitress
The Black Penny - Duke Of York Square
2023.03 - 2023.07
Support Worker (Volunteer) - Mental Health
Rethink Mental Illness
2022.10 - 2023.02
Sergeant Major in The Romanian Gendarmerie
Maramures County Gendarmerie Inspectorate
2022.02 - 2022.09
Brigade Operations Sergeant Major
Mobile Gendarmerie Squad
2019.09 - 2021.01
Sergeant Major - Military Studies
Military School For NCOs Gendarmes
2018.09 - 2019.09
Group Fitness Trainer
Scorpions Fight Club
2014.07 - 2018.09
Professional Handball Player
CSS Târgu Neamț/ HCF Piatra Neamț
2010.09 - 2014.06
International Baccalaureate Degree - Philology
“Ștefan Cel Mare” National College
2010.09 - 2014.06