Flavia Maria Veneziano
Client Success Account Director
London
Summary
Creative, data-driven marketer with a background in linguistics, digital strategy, and event planning. Managed social media, content creation, and performance marketing for high-profile clients such as Disney, Dyson B2B, HSBC, and Bupa. Skilled copywriter and brand storyteller crafting impactful messages across diverse markets. Event planning experience has sharpened project management skills and ability to stay composed under pressure. Naturally curious and passionate about learning, always seeking innovative ways to drive meaningful results.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Client Success Account Director
KINESSO
07.2022 - Current
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Presented insightful reports to clients on campaign progress and results, demonstrating the value of services provided.
- Secured new business through targeted prospecting efforts, expanding the company''s client base and market share.
- Negotiated favorable contract terms with clients, securing long-term business relationships and revenue growth.
- Managed complex client portfolios, ensuring seamless project execution, client satisfaction, and retention.
- Presented strategic plans to senior stakeholders, improving cross-functional collaboration and accelerating project timelines.
- Skilled problem solver with a customer-centric approach, excelling in fast-paced environments while maintaining a sharp focus on delivering growth.
Client Services Account Manager
Parkhouse Agency
09.2020 - 06.2022
- Enhanced client satisfaction by addressing concerns promptly and providing tailored solutions.
- Lead cross-functional teams in the planning, execution, and delivery of campaigns and system implementations, ensuring smooth communication and timely delivery through effective project management
- Manage key internal and client relationships to drive revenue growth, retention, and innovation by proposing value-driven ideas and optimizing customer journeys.
- Oversee digital campaigns, including SQL, email, SEO, PPC, and web functionality, ensuring alignment with client SLAs, financial targets, and contract terms.
Education
Master's degree - Project Management
University of Law
City Of London, United KingdomBachelor's degree - Degree in Linguistic Mediation
The Foreigners University of Siena
Siena, Italy12-2017
Skills
- Effective communication
- Analytical problem-solving
- Collaborative team member
- Experience with agile frameworks
- Consistently reliable
- Innovative thinking
- Client support
- Resource optimization
- Empathetic
Certification
IPA Foundation Certificate, 07/01/23, IPA
Timeline
Client Success Account Director
KINESSO
07.2022 - Current
Client Services Account Manager
Parkhouse Agency
09.2020 - 06.2022
Master's degree - Project Management
University of Law
Bachelor's degree - Degree in Linguistic Mediation
The Foreigners University of Siena
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