Flaminia Ottaviani
Brighton,East Sussex
Summary
Adaptable and committed professional with proven ability to learn quickly and apply new skills in diverse environments. Offering strong interpersonal skills and welcoming demeanour. Knowledgeable about customer service and maintaining pleasant atmosphere.
Overview
5
5
years of professional experience
Work History
Hospitality operator
Palazzo Manfredi - Fine Hotel Collection *****
Rome, Italy
11.2023 - 08.2024
- Improved guest experience by providing welcoming environment, ensuring repeat business.
- Effectively addressed customer inquiries and complaints.
- Performed competently high-pressure situations while maintaining professionalism.
- Managed phone calls, providing accurate and timely information.
Receptionist
La Reggiadei principi
Rome, Italy
06.2023 - 08.2023
- Effectively managed phone calls and bookings.
- Enhanced customer satisfaction by efficiently managing front desk enquiries.
- Maintained confidentiality in handling sensitive information.
Waitress/Bartender
Caffè del Cinque
Rome, Italy
01.2023 - 05.2023
- Demonstrated flexibility by covering various shifts.
- Greeted and seated guests warmly, creating inviting ambience.
- Managed cash register effectively.
Waitress
Andreotti Trastevere
Rome, Italy
01.2022 - 05.2022
- Enhanced guest satisfaction through attentive service.
- Maintained clean and organised dining area for customer comfort.
- Assisted with inventory management.
Office assistant
Colorizio-Pennati accounting studio
Rome, Italy
06.2021 - 08.2021
- Performed general administrative tasks such as photocopying, faxing, and mailing; ensured smooth day-to-day office operations.
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Kept office tidy, organised and stocked with supplies.
Italian teacher for foreigners
Casa Africa Onlus
Rome, Italy
01.2020 - 03.2020
- Assessed student progress, provided constructive feedback for improvement.
- Developed engaging lesson plans by applying knowledge of educational theories and methods.
Education
Highschool diploma - Humanities
Liceo Classico Statale Dante Alighieri
Rome, Italy 09.2016 - 06.2021
Bachelor of Arts - Fine Art Painting
University of Brighton
Brighton 09.2024 -
Skills
- Time management
- Multilingual communication
- Exemplary customer service skills
- Confidentiality maintenance
- Booking and reservation management
- Till and cash handling
Languages
English
Fluent
Italian
Native
Timeline
Bachelor of Arts - Fine Art Painting
University of Brighton
09.2024 -
Hospitality operator
Palazzo Manfredi - Fine Hotel Collection *****
11.2023 - 08.2024
Receptionist
La Reggiadei principi
06.2023 - 08.2023
Waitress/Bartender
Caffè del Cinque
01.2023 - 05.2023
Waitress
Andreotti Trastevere
01.2022 - 05.2022
Office assistant
Colorizio-Pennati accounting studio
06.2021 - 08.2021
Italian teacher for foreigners
Casa Africa Onlus
01.2020 - 03.2020
Highschool diploma - Humanities
Liceo Classico Statale Dante Alighieri
09.2016 - 06.2021
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