Fizaan Shaukat
Manchester,United Kingdom
Summary
I am an experienced data analyst with a wealth of knowledge about Salesforce, CRM systems, and other data management tools. I display excellent analytical abilities to find and fix data inconsistencies and maintain data integrity. knowledgeable communicator who can work with people at all levels and in all sectors. Strongly driven and self-motivated, capable of managing a variety of data-related tasks with flexibility while striking a balance between workload and priorities.
Overview
7
7
years of professional experience
22
22
years of post-secondary education
Work History
Data analyst
The Access Group
Loughborough, Leicestershire
09.2022 - Current
- Data Correction and Maintenance: Regularly auditing updating, and correcting data across CRM systems, Salesforce, and other platforms to ensure accuracy and integrity.
- · Cross-function support: Providing data support across all divisions, ensuring data alignment and consistency without being limited to a single division.
- · Data Entry and Verification: Ensuring accurate data entry and verification, correcting discrepancies and aligning data with the correct business entities.
- · System Support and Integration: Assisting in integrating and maintaining data across various support systems and platforms.
- · Business-Wide Data Initiatives: Participating and contributing in wide-ranging data-related projects and initiatives, supporting the overall business objectives.
- · Assisting in the preparation of reports, presentations, and data-driven recommendations for leadership.
System support analyst
ADT Fire And Security
Manchester, Lancashire
12.2021 - 06.2022
- Monitored server health regularly, preventing potential system failures.
- Resolved complex technical issues for smooth business operations.
- · Product knowledge
- Provided round-the-clock assistance to users resulting in minimal downtime.
- Conducted comprehensive training sessions to increase user competency.
Customer service account specialist
Adecco
Manchester, Lancashire
03.2021 - 07.2021
- Kept records of customer interactions and processed account details accurately to avoid errors.
- · Completing tasks accurately and efficiently, with excellent attention to detail
- Built strong relationships with customers through consistent follow-up on outstanding issues.
- Collaborated with team members for delivering superior customer service experience.
- · Adhering to all processes, and ensuring all time related tasks are achieved to the highest standard
Sales administrator
American Golf
Manchester, Lancashire
02.2018 - 09.2018
- · Observing business operations within the golf club
- · Handling face to face customer enquiries (including complaints and complex requirements)
- · Helping with day to day sales
- · Keeping the premises nice and clean
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Monitored stock levels timely informing procurement on needs for replenishment.
Education
GCSEs - Mathematics
Ashton On Mersey
Manchester 09.2014 - 08.2019
GCSEs - English Literature/English Language
Ashton on Mersey
Manchester 09.2014 - 08.2019
GCSEs - Imedia
Ashton On Mersey
Manchester 09.2014 - 08.2019
GCSEs - BTEC Business
Ashton On Mersey
Manchester 09.2014 - 08.2019
NVQ Level 2 - Engineering
Trafford College
Stretford 09.2019 - 05.2020
NVQ Level 3 - Onboarding Apprenticeship
The Access Group
Loughborough, Leicestershire 09.2022 - 12.2023
Skills
Data Analysis & Visualization
SQL
Dashboard Creation (Power Bi, Focal point)
Advanced Excel Functions (Excel, Word, PowerPoint, Microsoft outlook, Power BI)
Critical Thinking/Attention to detail
Collaboration & Teamwork
Time Management
Commercial Awareness
Attention to detail
Timeline
Data analyst
The Access Group
09.2022 - Current
NVQ Level 3 - Onboarding Apprenticeship
The Access Group
09.2022 - 12.2023
System support analyst
ADT Fire And Security
12.2021 - 06.2022
Customer service account specialist
Adecco
03.2021 - 07.2021
NVQ Level 2 - Engineering
Trafford College
09.2019 - 05.2020
Sales administrator
American Golf
02.2018 - 09.2018
GCSEs - Mathematics
Ashton On Mersey
09.2014 - 08.2019
GCSEs - English Literature/English Language
Ashton on Mersey
09.2014 - 08.2019
GCSEs - Imedia
Ashton On Mersey
09.2014 - 08.2019
GCSEs - BTEC Business
Ashton On Mersey
09.2014 - 08.2019
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