Fisayo Akinwunmi
Summary
Highly skilled and certified Salesforce Administrator and Data Analyst with over 5 years of experience configuring, customizing, and managing Salesforce CRM systems across Sales, Marketing, and Service Cloud. Proven ability to deliver actionable insights through data visualization tools such as Power BI, Excel, and SQL, supporting data-driven decision-making. Adept at stakeholder management, workflow automation, user training, and cross-functional collaboration. Passionate about continuous improvement and leveraging technology to drive business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Aviva Insurance
06.2021 - Current
- Build workflows and solutions in Salesforce.com and associated systems that support business requirements and processes.
- Configured and customised Salesforce CRM for sales, service, and marketing operations
- Designed dashboards and reports for real-time analytics and campaign tracking
- Managed data integrity, imports, and deduplication
- Built flows, validation rules, page layouts, and custom fields
- Supported marketing automation campaigns using Salesforce Marketing Cloud
- Provided end-user training and technical support across departments
- Led UAT testing and defect triaging with business users
- Participated in Agile project planning, delivery, and system documentation
Salesforce Administrator
Avenue Impact Consulting
01.2019 - 05.2020
- Analysed large datasets using SQL and Excel for business insights
- Built interactive dashboards in Power BI and Tableau
- Conducted data validation and cleansing for insurance and business operations datasets
- Developed predictive models for insurance claims and risk exposure
- Supported strategic planning with data insights for stakeholders
- Collaborated with actuarial and underwriting teams on pricing strategies
- Automated data processes with macros and maintained data governance
Customer Service Representative
Perception Technologies
10.2013 - 12.2018
- Delivered high-quality customer support across multiple communication channels
- Resolved inquiries and complaints efficiently, enhancing customer satisfaction
- Maintained accurate CRM records and assisted in onboarding new clients
- Liaised between customers and internal teams to ensure service excellence
Education
MBA – Master of Business Administration -
University of The West of Scotland
Scotland06.2022
BTech - Agricultural Economics
Ladoke Akintola University of Technology
Nigeria03.2013
Skills
- Custom objects
- Flows
- Validation rules
- Lightning Experience
- Marketing Cloud
- Power BI
- Excel
- SQL
- Regression testing
- UAT support
- System troubleshooting
- Process Builder
- API
- Apex
- Visualforce
- HTML
- CSS
- JavaScript
- JIRA
- Confluence
- DevOps
- Agile methodologies
- Stakeholder engagement
- Documentation
- MS Office Suite
- Microsoft SQL Server
- MS Project
- SharePoint
- Visio
- Balsamiq
- Data management
- Process automation
- Report building
- Data migration
- Security management
- Dashboard creation
- Workflow management
- Decision-making
- Analytical skills
- Problem-solving
- Data integration
- Excellent communication
- Team collaboration
- Data modeling
- Multitasking
Certification
- Salesforce Administrator (ADM201)
- Requirement Analyst
- Product Owner
- Certified Scrum Master
Hobbies and Interests
Football – Active player and passionate fan
Core Skills
Custom objects, flows, validation rules, Lightning Experience, Marketing Cloud, Power BI, Tableau, Excel, SQL, Regression testing, UAT support, system troubleshooting, Process Builder, third-party app integrations, API, middleware, Apex, Visualforce, HTML, CSS, JavaScript, Git, JIRA, Confluence, DevOps, Agile methodologies, stakeholder engagement, documentation, MS Office Suite, Microsoft SQL Server, MS Project, SharePoint, Visio, Balsamiq
Timeline
Salesforce Administrator
Aviva Insurance
06.2021 - Current
Salesforce Administrator
Avenue Impact Consulting
01.2019 - 05.2020
Customer Service Representative
Perception Technologies
10.2013 - 12.2018
MBA – Master of Business Administration -
University of The West of Scotland
BTech - Agricultural Economics
Ladoke Akintola University of Technology