FIROZ KHAN
Dagenham,London
Summary
Dedicated hospitality professional with a strong focus on excellent guest service and communication. Proficient in luggage handling, concierge support, and conflict resolution, ensuring a seamless guest experience. Demonstrates security awareness and team collaboration, effectively coordinating shift handovers. Skilled in providing directions and knowledgeable about local attractions, utilising the Opera Room Management System and MS Office to enhance operational efficiency. Committed to delivering exceptional service while pursuing opportunities for career advancement within the hospitality industry.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Hall Porter
The Royal Over-Seas League (ROSL)
London
03.2025 - 04.2025
- Greeted and checked in visiting members and guests with a professional and welcoming approach.
- Assisted with luggage on arrival and departure.
- Booked taxis and arranged transport as requested by members and guests.
- Handled email communication and coordinated with internal departments to fulfil member requests.
- Patrolled the building to ensure guest and staff safety, reporting any irregularities.
- Worked with the housekeeping team and occasionally assisted the maintenance team with repairs.
- Utilized MS Excel and Word for reports and daily logs.
Luggage Porter
Hotel Millennium Knightsbridge
London
08.2023 - 04.2025
- Warmly welcomed and assisted guests with luggage during arrival and departure.
- Delivered parcels, laundry, and messages to guest rooms.
- Managed access cards for visitors and contractors.
- Coordinated with other departments for seamless guest services.
- Ensured lobby, entrance, and luggage areas remained clean and organized.
Luggage Porter
St Giles Hotel
London
04.2023 - 06.2023
- Provided high-quality guest assistance and concierge support.
- Facilitated luggage storage and coordinated transportation needs.
- Handled guest queries professionally and ensured smooth check-ins.
Education
Bachelor of Arts - Law
Angalia Ruskin
London 05.2024 -
Skills
- Excellent Guest Service
- Communication
- Luggage Handling
- Concierge Support
- Conflict Resolution
- Security Awareness
- Team Collaboration
- Shift Handover Coordination
- Knowledge of Local Attractions
- Directions
- Opera Room Management System
- MS Office
Certification
- SIA Door Supervisor License, Valid
- CCTV Operator License
- First Aid Certified
- Fire Safety, COSHH, Data Protection, DSE, Cyber Security
- Customer Service & Workplace Safety Training
Additional Information
Physically fit and comfortable with frequent movement and lifting, Flexible with day/night shifts, weekends, and holidays, Friendly, professional, and guest-oriented always.
Custom
- Reading
- Cycling
- Socializing
Timeline
Hall Porter
The Royal Over-Seas League (ROSL)
03.2025 - 04.2025
Bachelor of Arts - Law
Angalia Ruskin
05.2024 -
Luggage Porter
Hotel Millennium Knightsbridge
08.2023 - 04.2025
Luggage Porter
St Giles Hotel
04.2023 - 06.2023
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