FIROZ ABOOBACKER

• Managed and led end-to-end migration of circa 4million customers on to new strategic customer provisioning and online charging systems for the largest MVNO (Tesco mobile)
• Responsible for managing Integration of BSS systems to new strategic platforms for customer provisioning and real time billing to facilitate customer migration.
• Managed technical delivery of development and deployment of systems & application interfaces for new strategic platforms.
• Oversaw designs of interfacing systems to limit/avoid impact of ongoing operational development & changes to the interfacing systems on customer migration.
• Mobilised and helped shape support processes around during transition and for in-life operations.
• Managed supplier negotiation for various cross-functional interfaces & delivered network profile changes in readiness for migration.

• Project Management for the Consumer & Digital Directorate and various Mobile Virtual Network Operators for Telefonica-O2, UK.
• Triaged the requirements at an early stage to assess the scale of the project and key impacted areas & assisting the technical team in their design and assessment of cost/impact.
• Overall responsibility for budget and stakeholder management Cross functional changes involving new systems, new processes and culture change.
• Ensured effective quality control processes are in place to monitor deliverables produced.
• Conducted regular impact analysis in order to assess consequences of project deliverables on other sections of the business Responsible for end-to-end delivery for various suppliers and internal cross-functional teams including the design and technical delivery.

Key projects

• Tesco Mobile 4G - Provision 4G as default for all Tesco mobile customer plans ( prepay & postpay).
• New voice/SMS/data bundle combinations for 4G customers
• Onboarding sky as a new MVNO - Delivered all IT aspects of Sky MVNO under full MVNO model with number portability, SIM provisioning and other OSS/BSS services.
• SmartM2M - Managed connectivity platform for Smart Machine to Machine & IoT customers with a platform to manage the SIM ordering, provisioning and other value-added services.
• Information Asset Register (IAR) Migration - Spreadsheet based IAR was migrated to Troux to leverage & help to accelerate responses to regulatory requirements and increase ability to manage information and risk within Telefonica O2,UK.

Regulatory projects

• EU Roaming: Roam like Home capability delivered for Tesco Mobile as per Ofcom regulations
• Spend cap: option to limit cost of bills to new customers and to any existing customers who agree to extend their contract or enter into new contract.

• Key responsibilities included e2e project deliveries for the Prepay domain & 2 major Mobile Virtual Network Operators for O2 (Tesco Mobile & giffgaff).
• Managed scope, effort / cost, schedule, and quality of deliveries, while continuously identifying and managing underlying risks.
• Collaborated with stakeholders to elicit and review Requirements and Design.
• Directed various components in projects to get delivery in time according to schedule.
• Managed and controlled project budget working closely with Business owner.
• Maintained and complied with performance measures for delivery and efficiency
• Project life cycle management and compliance via approval gating and control mechanisms.
• Employed effective project governance to ensure delivery to Time, Cost, Quality and agreed scope working closely with Business Owners.
• Operated effective project controls employing effective Risk, Issue and Dependency management
• Ensured that appropriate resources are allocated to projects working with all areas of Operations, Third Parties, and Functional areas.
• Worked in the capacity of consultant to gather requirements and define failover processes

Key Projects

• Prepay IVR Transformation – Managed 3 delivery streams of the prepay IVR Transformation programme namely, SOA, Network infrastructure & operational process designs
• Tesco Mobile USSD Take to Market - Managed end to end delivery of initiative to streamline various post call and user initiated messages to Prepay and Pay monthly customers.
• Tesco Mobile Care Access to Leased line - Migration of Tesco Mobile Care access to supplier systems from the Internet Link to dedicated Leased line.
• Tesco Mobile Hansen Enhancement - Setting up new communication link to data centres and migrate all the applications for Tesco Mobile Post pay services
• Telefonica-UK– Fujitsu E1 link Upgrade – Traffic re-balancing on E1 International link between Telefonica-UK and Fujitsu Data Centre for data services for giffgaff (MVNO).
• Tesco Mobile Capacity Management – Delivery of reporting capability to aid the capacity forecast for IT interfaces between Tesco Mobile and Telefonica UK and set up process for Quarterly capacity review and Change Processes for future Capacity upliftment.

• Managed operational Service on behalf of Tech Mahindra Ltd with agreed scope, budget and timescale for Prepay domain of Telefonica UK covering over 18 IT systems.
• Proactively identified issues and devised system/service improvements.
• Line management of the 6 Technical/Component team members within Prepay eCommerce area Kicking off any new change requests, rapid impact assessments & new projects for the domain.
• Ensured adherence to the Incident Management, Change Management and Release &Deployment
• Operational review meeting for SLAs and KPIs (including Finance Reporting, Highlight report, Risks and Issues)
• Release management & the handover/transition the project onto Operations and providing warranty support.
• Prepared proposal responses for any RFPs and RFQs related to the domain.
• Managed Operations Acceptance processes for bringing in new applications/systems in support area ensuring they meet SLA's and OLA's.
• Scripted & parameterised the deployment of application on various environments
• Managed work- schedule for project testing cycle with various project testing Catalogued configuration items effectively for various environments to aid System/Performance/User acceptance/Integration testing.
• Upgraded test environments in line with periodic Operating system and database patches from suppliers.

• Designed and developed the E2E solutions for the datahub for the Customer care agent balanced score card Co-ordinated with the customer in resolving technical and System Support related queries
• Requirements gathering for the up-coming changes on the system according to the business proposals.
• Onsite /Offshore co-ordination for the requirements, design and development.
• Developed PL/SQL and Unix script routines for the database jobs and file validations.

• Responsible for development & support of Master Reference Data Repository systems that provides dimensional data for the products and sales territories to data warehouse.
• Key duties included:
• Coding of PL/SQL Procedures for applications.
• Implementation, data validations and loading data for each profit centre to incorporate it as part of central repository.
• Support for user query across various branches of HLL and training for additional resources for operational support of data repositories.

• As a designer and developer, was responsible for various projects for Visual Basic coding for forms.
• Coding PL/SQL procedures and functions.
• Front end form design and layout.