Firos Muhammed C A
Croydon,UK
Summary
Hardworking student seeking employment. Ready to utilize my skills and passion to further the mission of organisation. Bringing forth a positive attitude and willingness and motivation to learn new programs
Overview
2
2
years of professional experience
Work history
GROUND SUPERVISOR
EVM - AUTOKRAFT / BMW VEHICLES
2022.01 - 2023.01
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Successfully led high-volume teams to achieve KPI targets and other department metrics.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
CUSTOMER SERVICE EXECUTIVE
OSA TRAVELS
ALUVA
2020.08 - 2022.08
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Managed banking and accounts with expert finance knowledge.
- Explained benefits and advantages of different product and service offerings to customers.
- Offered detailed product and service advice based on customer needs.
Education
COCHIN ACADEMY OF LANGUAGE STUDIES, ALUVA, COMMUNICATIVE ENGLISH A2 COURSE -
ALAGAPPA UNIVERSITY, KARAIKUDI, BACHELOR OF COMMERCE -
ISLAMIC HIGHER SECONDARY SCHOOL ,ALUVA, 12Th -
INFANT JESUS HIGHER SECONDARY SCHOOL, HIGHER SECONDARY -
Master of Business Administration - BUSINESS
University of Roehampton
Roehampton 2024.02 -
Skills
- CRITICAL THINKING AND PROBLEM SOLVING
- QUALITY ASSURANCE
- STRONG COMMUNICATION SKILLS
- LEADERSHIP AND TEAMWORK
- QUICK LEARNER
Languages
ENGLISH
HINDI
MALAYALAM
TAMIL
Custom
I HERE BY DECLARE THAT THE ABOVE MENTIONED INFORMATION IS TRUE AND IS CORRECT TO THE BEST OF. MY KNOWLEDGE AND BELIEF.
Personal Information
- Date of birth: 07/10/1999
- Gender: MALE
- Nationality: INDIAN
- Marital Status: UNMARRIED
Timeline
Master of Business Administration - BUSINESS
University of Roehampton
2024.02 -
GROUND SUPERVISOR
EVM - AUTOKRAFT / BMW VEHICLES
2022.01 - 2023.01
CUSTOMER SERVICE EXECUTIVE
OSA TRAVELS
2020.08 - 2022.08