Firdavs Zarifov

I have been working in ''Firdavs'' hotel for 3 years. I was responsible for the day-to-day operation of a 40 rooms and oversaw a team of over 20 employees across several departments, including houskeeping, catering, and front of house, with supervising staff, managing budgets, implementing marketing strategies, and maintaining compliance with laws and guidelines.

Here's some responsibilities for hotel manager that I already experienced:

• Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
• Handled guest complaints to protect brand reputation.
• Provided exceptional service and assistance to guests upon check-in.
• Hired and trained all new employees, whilst also demonstrating the best methods for servicing clients and guests.
• Booked large groups for weddings, seminars, conferences and other events and provided the best available room rates.
• Prepared bills for customers and had them delivered to their rooms on the day of check-out.
• Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.

• Adaptable and proficient in learning new concepts quickly and efficiently.
• Strengthened communication skills through regular interactions with others.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated leadership skills in managing projects from concept to completion.
• Worked effectively in fast-paced environments.