Firat Dogan
London
Summary
Dedicated, hardworking, experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements. Self-motivated Warehouse Operative offering effective and efficient picking and packing to deadline. Delivering outstanding attention to detail in a fast-moving facility for continued excellent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
6
6
years of professional experience
Work History
Delivery coordinator
Holland bazzar
London
06.2020 - 02.2021
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Provided flexible working patterns, covering overnight shifts during peak periods to meet coverage needs.
- Kept warehouse and associated areas in orderly, neat conditions, enabling ease of product retrieval.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Liaised with customers and other departments to plan timely transportation of goods.
- Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
- Oversaw records covering purchasing transactions, distribution flow and stock storage.
Restaurant manager
Mevan restaurant
London
09.2019 - 05.2020
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Developed menus with strict cost controls to maximise restaurant profits.
Warehouse operator
Tesco Superstore
02.2018 - 06.2019
- Followed safety standards for carrying, moving and storing freight.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Obeyed weight restrictions when loading cargo into transport.
- Completed basic maintenance on material handling equipment, minimising downtime with regular care.
- Completed and submitted appropriate dispatch paperwork in timely manner.
- Understood and complied with changing safety, quality and production standards.
- Operated forklifts to lift and move heavy cargo to designated areas.
- Loaded, secured and organised goods into delivery lanes ahead of dispatch.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
Restaurant worker
Shish kitchen
London
01.2017 - 02.2018
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Retail cashier
Falcon Food & Wine
London
06.2015 - 02.2016
- Performed accurate cash counts at store opening and closing.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Displayed and restocked merchandise by following brand guidelines.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Checked notes with money checking pens and examined coins carefully to spot and refuse counterfeit currency.
- Completed opening and closing procedures each day.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Prepared and submitted end-of-shift reports using [Software].
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Improved processes to support team target achievement.
- Recorded daily transaction information using POS systems, enabling stock success monitoring.
- Assisted in smooth running of shop floor processes by helping customers locate items and ensuring signage and pricing accuracy.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Education
Diploma of Higher Education - Public Service
City and Islington College
London 09/2016 - 06/2018
Skills
- Customer advising
- Security monitoring
- Currency counting
- Heavy lifting
- Daily transaction summarising
- Menus and specials
- Supply stocking
- Dining room management
- Interpersonal skills
- Quality Control
- Materials handling and transport
- Box lifting
- Lifting and sorting
- Damage control
- Picking and packing
- Product scanning
- Quality checks
- Customer relations
- Communication skills
- Time management
- Problem-solving
- Leadership
Timeline
Delivery coordinator
Holland bazzar
06.2020 - 02.2021
Restaurant manager
Mevan restaurant
09.2019 - 05.2020
Warehouse operator
Tesco Superstore
02.2018 - 06.2019
Restaurant worker
Shish kitchen
01.2017 - 02.2018
Retail cashier
Falcon Food & Wine
06.2015 - 02.2016
Diploma of Higher Education - Public Service
City and Islington College
09/2016 - 06/2018
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