FIRAS BEJAOUI
Paisley,10/10 kilnside road
Summary
Security professional with solid experience in monitoring and patrolling premises to ensure safety. Competent in handling security equipment, managing access control, and responding promptly to emergencies. Strong communication skills to liaise with staff and visitors, maintaining secure environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer
Mitie Security
Glasgow, Glasgow city center
06.2024 - Current
- Patrolled various premises to prevent and detect signs of intrusion, ensuring the safety of personnel and property.
- Offered visible security for [Type] premises, deterring criminal and behavioural incidents.
- Patrolled grounds after hours on foot to maintain visible presence and detect violations.
- Deterred anti-social behaviour and criminal activities impacting occupant or visitor safety.
- Conducted security checks at building entrances, screening visitors for prohibited items and granting authorised access.
- Inspected doors, windows, and gates to identify signs of unauthorised entry during shifts.
- Oversaw the secure opening and closing of facilities, ensuring that all access points were properly secured.
- Enforced company policies regarding security and confidentiality, addressing violations promptly to minimise risks.
- Walked property during busy periods to observe activities and protect assets.
- Coordinated with law enforcement and emergency responders during incidents, providing critical information and assistance.
- Provided first aid and emergency support to individuals in distress until the arrival of medical professionals.
- Handled lost and found property, ensuring items were securely stored and returned to their rightful owners.
Senior Customer Service Assistant
Teperformance UK
Glasgow
11.2019 - 06.2024
- Resolved complaints calmly and professionally, delivering solutions that enhanced customer satisfaction.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Resolved customer queries over phone and by email.
- Motivated team to pursue upselling opportunities with new and potential customers, increasing sales potential.
- Communicated regularly with team members to maintain clearly defined expectations.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Generated sales by prospecting leads, cold calling and closing deals.
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
- Nurtured relationships with existing customers through proactive follow-up, ensuring ongoing satisfaction and retention.
- Created sales and revenue-generating opportunities in new markets to improve profit margins.
- Boosted client retention, establishing sales goals and securing targeted rates.
Senior Customer Service Advisor
Almaviva Tunisia
Tunis
02.2016 - 11.2019
- Resolved customer queries and complaints in person and via phone, fostering positive relationships and facilitating effective communication.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Approached customers with consultative mentality to uncover and meet specific requirements.
- Tailored customer experiences to enhance brand loyalty and increase repeat business.
- Negotiated customer pricing within agreed guidelines to achieve margin targets.
- Minimised waste by implementing special pricing for goods nearing expiry, contributing to sustainability efforts.
- Collaborated with team members to achieve target results.
- Met schedule using excellent planning and coordination skills.
- Met budget targets through responsible planning and resource allocation.
- Updated databases while complying with GDPR regulations.
Sales Representative
Glamiver
Tunis
03.2016 - 06.2017
Real Estate Broker
Tecnocasa
Tunis
02.2012 - 01.2016
Education
Superior technicker - computing and data processing, Computer science
CSFT
Tunis01-2007
NVQ Level 1 - Economie management
University Tunis el Manar
Tunis01-2005
Bachelor of Business Administration - Economie management
High school el Hadika
Tunis01-2003
Skills
- Security awareness
- Emergency response
- Risk assessment
- Incident reports
- First aid training
- CPR and First Aid
- Fire safety knowledge
- Safety protocols
- Premises patrol
- Vehicle inspection
- Investigative skills
- Complaint management
- Complaint handling
- Customer relations
- Passenger assistance
- Boarding support
- Problem-solving
- Team collaboration
- Conflict resolution
- Communication
- Relationship building
- Alertness and awareness
- Health and Safety regulations
- Radio communications
- Problem solving
Languages
English
Upper Intermediate
B2
French
Advanced
C1
Arabic
Proficient
C2
Certification
- certified SIA Licence
Hobbies and interests
- travel , music , sport
Timeline
Security Officer
Mitie Security
06.2024 - Current
Senior Customer Service Assistant
Teperformance UK
11.2019 - 06.2024
Sales Representative
Glamiver
03.2016 - 06.2017
Senior Customer Service Advisor
Almaviva Tunisia
02.2016 - 11.2019
Real Estate Broker
Tecnocasa
02.2012 - 01.2016
Superior technicker - computing and data processing, Computer science
CSFT
NVQ Level 1 - Economie management
University Tunis el Manar
Bachelor of Business Administration - Economie management
High school el Hadika