Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Fionnuala Kelly

Portadown,Armagh

Summary

Factory Worker with extensive experience in sales and customer service, including roles at Pilgrim's Europe Moy Park and various retail environments. Proficient in operating manufacturing machinery and ensuring compliance with health and safety standards. Demonstrated skills in communication, merchandising, and time management, leading to improved customer satisfaction and increased sales. Committed to advancing within the manufacturing sector while utilizing sales expertise to enhance operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Factory Worker

Pilgrim's Europe Moy Park
Portadown, Armagh
06.2024 - Current
  • Loaded and unloaded products before packing or dispatching efficiently.
  • Helped to maintain operating equipment and machinery by requesting repairs and calibrations.
  • Upheld production line to quality and hygiene specifications.
  • Operated various manufacturing machines, providing basic maintenance as required to ensure quality results.
  • Assessed products against quality assurance specifications to maintain high product standards.
  • Worked flexibly and in adherence to health and safety practices.
  • Thoroughly checked products for quality, batch coding and use-by dates.
  • Handled various machines with precision following safety standards.
  • Maintained, sanitised and cleaned work areas to meet health and safety standards.
  • Coordinated with supervisors to schedule repairs and maintenance without disrupting production.

Bakery Sales Assistant

Gallaghers Home Bakery and Coffee Shop
Ballybofey, Donegal
01.2022 - 04.2025
  • Developed knowledge of various bakery products, including ingredients and allergen information, to advise customers accurately.
  • Trained new staff on bakery operations, including product knowledge, customer service, and safety procedures.
  • Operated till, processing cash and card payments with accuracy and efficiency.
  • Packaged bakery items and purchases for customer convenience.
  • Coordinated with bakers to monitor inventory levels, placing orders for supplies as required.

Sales Assistant

New shoes
Ballybofey, Donegal
02.2024 - 07.2024
  • Compiled daily sales reports, contributing to analysis of sales trends and performance.
  • Handled returns and exchanges with a focus on customer satisfaction and policy adherence.
  • Conducted inventory checks, identifying and reporting discrepancies to maintain accurate stock records.
  • Engaged with customers through social media platforms, promoting products and special offers.

Sales Assistant

Cake Box
Ballybofey, Donegal
06.2015 - 07.2017
  • Cake box - Ballybofey, County Donegal
  • Handled returns and exchanges with a focus on customer satisfaction and policy adherence.
  • Conducted inventory checks, identifying and reporting discrepancies to maintain accurate stock records.
  • Maintained an up-to-date knowledge of product features, benefits, and availability.
  • Assisted customers in locating products and provided detailed information to enhance shopping experience.
  • Trained new staff members, fostering a supportive working environment.
  • Conducted daily inventory checks to manage stock levels accurately.

Shop Assistant

The Look Hair Salon
Ballybofey, Donegal
04.2015 - 09.2015
  • Established and nurtured effective relationships with customers, colleagues and store management.
  • Delivered on store targets with strong sales and customer service skills.
  • Created attractive displays for merchandise to enhance sales.
  • Organised and displayed items in visually appealing manner.
  • Assisted customers with wide selection of products and services.

Shop Assistant

Sara Fashion
Letterkenny, Donegal
03.2015 - 04.2015
  • Assisted customers with testing and selecting products suited to individual tastes, styles or needs.
  • Calculated product prices and processed payments accurately, returning change for cash remittances and issuing receipts for audit purposes.
  • Created attractive displays for merchandise to enhance sales.
  • Encouraged customer loyalty by building positive rapport with regular customers.
  • Handled special customer requests to locate out-of-stock items.

Education

Foundation Degree in Arts - Animation

North West Regional College
Londonderry, Northern Ireland
09.2020 - 07.2021

Higher National Diploma - Animation

North West Regional college
Londonderry, Northern Ireland
09.2020 - 07.2021

Bachelor of Arts - Animation

Ulster university
Belfast
09.2021 -

Skills

  • Sales and negotiation
  • Communication skills
  • Reliability
  • Merchandising and graphic design
  • Languages: English (fluent)
  • Picking and packing operations
  • Product cleaning and packing
  • Machinery operation
  • Safety compliance and mindfulness
  • Continuous feed machine operation
  • Food production quality assurance
  • Packaging and labelling techniques
  • Factory cleaning methods
  • Production line efficiency
  • Hand-eye coordination

Certification

Awards UAL level 3 Diploma in Art and Design July 2020

References

  • Tania Love

OTL RTE

Cooked Boxing

Evening Shift

  • Fiona Brennan

Charge Hand

RTE

Cooked Boxing

Evening Shift

Timeline

Factory Worker

Pilgrim's Europe Moy Park
06.2024 - Current

Sales Assistant

New shoes
02.2024 - 07.2024

Bakery Sales Assistant

Gallaghers Home Bakery and Coffee Shop
01.2022 - 04.2025

Bachelor of Arts - Animation

Ulster university
09.2021 -

Foundation Degree in Arts - Animation

North West Regional College
09.2020 - 07.2021

Higher National Diploma - Animation

North West Regional college
09.2020 - 07.2021

Sales Assistant

Cake Box
06.2015 - 07.2017

Shop Assistant

The Look Hair Salon
04.2015 - 09.2015

Shop Assistant

Sara Fashion
03.2015 - 04.2015

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Fionnuala Kelly