Fiona Wright

• Improved customer satisfaction by managing reservations effectively.
• Ensured efficient service for enhanced dining experience.
• Enhanced team communication with effective briefing sessions.
• Coordinated staff rotas to ensure smooth operations.
• Conducted routine checks for maintaining cleanliness standards.
• Managed customer complaints, increased satisfaction levels.
• Handled cash transactions to maintain financial integrity.
• Improved customer satisfaction by providing efficient and friendly service.

• Achieved Level 2 certification in food and health safety, displaying keen attention to compliance and legal responsibilities in serving public.

• Implemented food safety and hygiene protocols that ensured compliance with health regulations.

• Facilitated memorable and enjoyable experience for over 400 customers daily in multi-hosted casino and bingo venue.

• Demonstrated exceptional bartending and waitressing skills to provide top food and beverage services

• Handled large amounts of money with precision and professionalism, ensuring accuracy and security

• Enforced event policies and regulations to maintain order and safety for all guests

Began career at JD Sports as a seasonal sales associate, but quickly advanced within the company to the role of Till Administrator and then supervisor. In this capacity, took a range of critical responsibilities that included the crucial tasks of till floating, end-of-day cashing up, and banking Processing Klarna refunds and exchanges. Also efficient handling of transactions promptly calling to chase and resolve delivery orders. shortly afterwards progressed to supervisor for the footwear department and ensured team successfully made upsells with the shoe care ranges and provided advice and support of product knowledge.

● Enhanced Team Performance:

● Implemented effective training programs

● Boosted Morale and positive work environment

● Improved customer service response times Results in positive customer feedback and increased customer loyalty.

● Efficiency in Administration: Resolve customer issues and improving overall efficiency