Fiona Williams

Established a total turnkey property booking management offering for holiday properties across Mpumulanga in South Africa. This included:

* Designing and maintaining booking websites for individual properties as well as placing advertisements on other digital platforms.

* Ensuring compliance with local and national regulations protecting both owner and guests.

* Addressing and resolving property issues or complaints promptly and efficiently.

* Booking transfers, excursions and experiences for guests such as safari, game lodge bookings and cultural trips

* Communicating with owners, local tradesmen and companies to coordinate repair works when needed and to manage improvements to properties without disrupting stays.

* Supporting guests through their booking experience and being available for the duration of their break for enquiries, extra requests and advice if required.

* Good communication and attention to detail was key to maintaining owner and guest satisfaction and vital for a good experience for all parties.

* Developed and coordinated processes to monitor and record the rigorous training and development needs of a department with three 24-hour news channels, News 24, BBC World and Radio 5 Live (Continuous News)

* Conceived, built and implemented an extensive MS Access training database reporting on over 4000 journalists to roll out to strand editors and department heads. This enabled identification of journalist training needs, gaps in training and deployment of journalists in a timely and safe manner, not only within newsroom, local and national arenas but also worldwide, in war-torn situations and in documentary-based news reporting.

* Communicated consistently with BBC Training and programme schedulers to enable immediate training solutions leading to timely broadcasting in News.

* Organised and set up seminars, management training, bi-media skills courses and newsroom workshops,

*Assisted in planning for department budgets

* Attended Journalist training courses to understand specific and in-depth training needs and to be able to best use training budgets.

* Identified potential candidates for client requirements through active sourcing methods.

* Managed relationships with hiring managers to understand their recruitment needs and timelines.

* Conducted pre-interview screening calls to assess candidate suitability and interest.

* Coordinated interview schedules between candidates and clients, ensuring seamless communication.

* Tailored CVs of registered candidates according to specific job requirements before sending them over to clients.

* Offered guidance around interview preparation techniques to registered candidates, enhancing their chances of success.

* Maintained regular follow-up with placed candidates to ensure their smooth transition into new roles.