Fiona Wilkinson

This is a volunteering role that has involved me leading weekly meetings, ensuring a secure and engaging environment for young people.

• I have developed a comprehensive programme by incorporating key scouting principles and age appropriate.
• Teamwork and cooperation are a major part of Scouts and this is achieved through various group activities.
• Facilitated outdoor skills training to increase self-reliance in scouts.
• Coordinated fundraising efforts, boosting financial resources for the troop.
• Liaise with parents, fostering stronger relationships between the troop and families.
• Ensured adherence to scouting guidelines at all times, maintaining organisational standards.
• Planned community service projects for positive societal impact from the troop.
• Devised creative problem-solving exercises which enhanced critical thinking abilities in scouts.
• Gathered resources and collated materials to prepare lesson plans for youth.
• Contributed to development of varied and stimulating activity programmes.
• Collaborated with community to organise fundraising activities or volunteer opportunities for youth members.
• Conducted leadership training for youth members regarding conflict resolution, communication techniques and teamwork abilities.
• Organised community service projects to increase self-confidence for youth.

I started that Avon when my son was 3 months old as a way of getting out of the house with a couple of customers, this was the start of something I never expected and have since built a good retail side of the business through networking and the face to face at events. This has enabled me to have a strong relationship with key clients and repeat business.

Customer service and product knowledge is key to a successful retail business, of any size or location. I have take been involved in the development of Avon training to deliver quality product training and also taken part in a unique training course, for Avon, run by Sara Davis OBE, Dragons Den and Crafty Companion on making every customer a VIP. As a small business and as a Representative customer loyalty is important to get repeat business through returning customers.

As part of my confidence building and personal development I have worked with both the UK and the Global teams, over various projects, including training, product testing and development. I became a Training Ambassador within the UK Market to ensure that training was 'fit for purpose' and to up skill on social media.

The majority of my business is in recruitment and growth. Recruitment is usually face to face at job fairs, shopping centres and networking. My main aim of the business is enabling anyone to take the step into business ownership at whatever size.

Therefore my role is to boast team morale by fostering a positive and collaborative work environment. Of course, sales for them is the most important to ensure that commission payments are their earnings, so I have developed new sales strategies for increased market penetration, by significant growth in the customer base. I encourage them to follow the simple training programmes to enhance product knowledge and sales skills.

• Improved office efficiency by streamlining facilities management processes.
• Coordinated in-house maintenance tasks for streamlined operations.
• Enhanced safety regulations compliance with regular facility inspections.
• Conducted risk assessments to enhance workplace safety.
• Managed supplier contracts, ensured cost-effective services.
• Administered budgets to ensure cost-efficient use of resources.
• Negotiated service agreements with vendors, secured favourable terms and conditions.
• Ensured timely repairs and maintenance tasks for minimised downtime.
• Assisted in space planning initiatives, improved workspace utilization.
• Maintained records of equipment inventory for easy tracking and replenishment.
• Adhered to environmental regulations while managing waste disposal systems.
• Facilitated employee comfort by addressing heating, ventilation, and air conditioning concerns promptly.
• Participated in health and safety audits, remedied identified deficiencies swiftly.
• Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
• Controlled expenses and lowered costs to meet budget requirements.

This was entry level role within the International Settlements Department.

• Reconciliation
• Administration
• Ensuring my work adhered to regulatory compliance.