Summary
Overview
Work history
Education
Skills
Timeline
Generic

Fiona Thompson

East Berwickshire, Scottish Borders,Scotland

Summary

I have grown up on 2 farms my whole life. I have always helped on them and done multiple lambing’s,calvings done general work with the animals all year round keeping them all up to date with any vaccinations they may need. I have also always had dogs so looked after them aswell. I have done a lot of the background work aswell like working on computers to sort out all the animals passports and keeping all things like that up to date. I have works in a couple industries where customer service skills are required. I have done a lot of computer work when I worked in reception so like keeping all there details secure and knowing not to breach the terms and conditions.

Overview

2
2
years of professional experience

Work history

Chef

Verdant leisure
Cockburnspath, Scotland
08.2025 - Current
  • Maintained high safety standards during food preparation and serving procedures.
  • Improved customer satisfaction by creating innovative and appetising menu items.
  • Led successful catering events provided excellent dining experiences for guests.
  • Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.

Receptionist

Verdant leisure
Cockburnspath, Scotland
06.2024 - 08.2025
  • Managed phone calls, resulting in effective communication flow within company.
  • Upheld confidentiality with sensitive information handling procedures.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Delivered front of house duties with warm and professional manner.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Embodied company values through friendly and reliable customer service.

Shop keeper

Cockburnspath community shop
Cockburnspath, Scotland
03.2024 - 04.2025
  • Maintained cleanliness and organisation of the shop floor for a pleasant shopping experience.
  • Stocked shelves neatly, making it easier for customers to find items.
  • Opened and closed store securely, ensuring safety of assets.
  • Worked extended hours during busy periods to meet customer demand.
  • Handled returns and exchanges professionally maintaining good customer relationships.
  • Ordered supplies as needed, preventing stock-outs and loss of sales.
  • Ensured customer satisfaction by providing excellent service.
  • Handled cash transactions accurately to minimise discrepancies.
  • Assisted customers, leading to repeat business.
  • Resolved customer complaints promptly for improved customer relations.
  • Resolved customer complaints professionally to maintain positive store reputation.

Education

Scottish Qualifications Certificate - Biology units

Dunbar Grammar School
Dunbar
06.2025

Scottish Qualifications Certificate - Foundation apprenticeship in social services

Dunbar grammar school
Dunbar
06.2025

Scottish Qualifications Certificate - National 5 geography

Dunbar grammar school
Dunbar
08.2024

Scottish Qualifications Certificate - National 5 biology

Dunbar grammar school
Dunbar
08.2024

Scottish Qualifications Certificate - National 5 chemistry

Dunbar grammar school
Dunbar
08.2024

Scottish Qualifications Certificate - National 5 modern studies

Dunbar grammar school
Dunbar
08.2024

Scottish Qualifications Certificate - National 5 mathematics

Dunbar grammar school
Dunbar
08.2024

Scottish Qualifications Certificate - National 5 english

Dunbar Grammar School
Dunbar
08.2024

Skills

  • Recipe modification
  • Customer feedback response
  • Food cost calculation
  • Dealing with customer complaints
  • Quick learner
  • Calm under pressure
  • Problem-solving
  • Communication skills

Timeline

Chef

Verdant leisure
08.2025 - Current

Receptionist

Verdant leisure
06.2024 - 08.2025

Shop keeper

Cockburnspath community shop
03.2024 - 04.2025

Scottish Qualifications Certificate - Biology units

Dunbar Grammar School

Scottish Qualifications Certificate - Foundation apprenticeship in social services

Dunbar grammar school

Scottish Qualifications Certificate - National 5 geography

Dunbar grammar school

Scottish Qualifications Certificate - National 5 biology

Dunbar grammar school

Scottish Qualifications Certificate - National 5 chemistry

Dunbar grammar school

Scottish Qualifications Certificate - National 5 modern studies

Dunbar grammar school

Scottish Qualifications Certificate - National 5 mathematics

Dunbar grammar school

Scottish Qualifications Certificate - National 5 english

Dunbar Grammar School
Fiona Thompson