Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Accomplishments
References
Timeline
Generic

Fiona Spence-Reid

Summary

Seeking a challenging position in arts and project management utilising my creative mindset, organisational skills, and extensive experience in office management. A hard-working individual with strong organisational skills. Achieves goals through exceptional planning and prioritisation. A detail-orientated individual experienced in administrative procedures. Oversees day-to-day duties with solid planning and organisation skills to deliver projects in a timely manner.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work history

Singer

Xodus- Tribute to Bob Marley and the Wailers
Birmingham, West Midlands
01.2017 - Current
  • Practised regularly to maintain and develop musical skills.
  • Selected musical pieces to match performance objectives and allocated parts to musicians and vocalists.
  • Performed live sets for small-scale and large-scale performances, festivals and celebrations.
  • Ensured vocal health, performing daily vocal maintenance exercises.
  • Learned a broad musical repertoire to suit diverse bookings.
  • Uphold a rigorous rehearsal schedule to maintain high standards of performance matching audience expectations.

Office Manager

Bloomsbury Estate Management Board
Birmingham, West Midlands
11.2014 - 12.2021
  • Responsible for the smooth running of the technical and administrative functions within the business
  • Created newsletters, flyers, social media, and marketing materials
  • Managed a busy office and supervised a team of 11 maintenance staff
  • Liaised with the concierge, tenants, and external contractors
  • Proficient in a wide range of office software, including Microsoft Outlook, Excel and Birmingham City Council databases
  • Developed new strategies for recording information and implemented Lean working
  • Managed small budgets and organized community events.

Customer Service Adviser

Wolverhampton Homes
Wolverhampton, West Midlands
11.2012 - 11.2014
  • Provided service by telephone or in writing
  • Delivered comprehensive advice in connection with a wide range of service functions
  • Took ownership and responsibility for resolving customer inquiries satisfactorily within target times and keeping customers informed of progress
  • Updated and accurately maintained database records.

Housing Officer

BCC Housing Department
Birmingham, West Midlands
12.2007 - 12.2009
  • Dealt with anti-social behaviour, tenant's queries and complaints, by phone, face to face and in writing
  • Visited tenants in their own homes
  • Liaised with external agencies such as the Police and Councillors
  • Gave Council Tax, Housing and Council Tax Benefit advice to claimants
  • Handled switchboard enquiries.

Education

Master of Arts - Arts and Project Management

Birmingham City University School of Art
Birmingham
09.2019 - 05.2021

Grade 6 - Singing Performance

Trinity College of Music
London
02.2019 - 02.2019

BA (Hons) - Designed Metalwork and Jewellery

Brunel University
High Wycombe, Buckinghamshire
09.1997 - 06.1999

BTEC Diploma - Foundation Studies in Art and Design

Bilston College of Art and Design
Bilston, Wolverhampton
09.1996 - 06.1997

Skills

  • Research & analysis
  • Listening
  • Organisational
  • Planning
  • Creative
  • Attention to detail
  • Project budgeting
  • Project coordination
  • Scheduling proficiency
  • Analytical problem solving
  • Budget coordination
  • Administration knowledge

Custom

  • Singing
  • Cooking
  • Films
  • Theatre
  • History
  • Crafts
  • Interior Design

Affiliations

  • Crafting
  • Flims
  • History
  • Theatre
  • Cooking
  • Interior Design

Accomplishments

    Dora Middleton Trophy for Endeavour

    Sandwell Young African Caribbean Achievers Award for Singing

    Birmingham Young African Caribbean Achievers Award for Business

References

References available upon request.

Timeline

Master of Arts - Arts and Project Management

Birmingham City University School of Art
09.2019 - 05.2021

Grade 6 - Singing Performance

Trinity College of Music
02.2019 - 02.2019

Singer

Xodus- Tribute to Bob Marley and the Wailers
01.2017 - Current

Office Manager

Bloomsbury Estate Management Board
11.2014 - 12.2021

Customer Service Adviser

Wolverhampton Homes
11.2012 - 11.2014

Housing Officer

BCC Housing Department
12.2007 - 12.2009

BA (Hons) - Designed Metalwork and Jewellery

Brunel University
09.1997 - 06.1999

BTEC Diploma - Foundation Studies in Art and Design

Bilston College of Art and Design
09.1996 - 06.1997

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Fiona Spence-Reid