FIONA SMITH

Inspired Foundations aimed to support those living or working with children who were looked-after, adopted or vulnerable. They provide basic and advanced training, as well as on-site training for schools and other settings. They were dedicated to making a difference to the lives of children who have been effected by early childhood trauma. Within this organisation I provided basic office duties, answering the telephone, doing mail outs, invoicing, debt collection.

My other role was to mentor primary school children, one to one within their school setting. I visited on a weekly basis and delivered activities bespoke to the child, to help aid their confidence and aid them to function easier within the classroom setting. I liased with school staff and carers to help me understand the difficulties and then pass back advice to help staff and carers to support the child.

Office Administration, handling of monies in and out via a computerise cashiering system, using Microsoft Word, Excel and outlook 2000. Selling the societies products such as finacial planning. Dealing with customer problems.

Selling ladies leisurwear within a department store.

Assisted customers with product selection for optimal satisfaction.

Improved customer service by efficiently handling queries and complaints.

Demonstrated products effectively leading to increased sales conversions.

Managed till operations smoothly, reducing waiting time for customers.

Taking admission monies.

Checking handbags.

Security.

Customer relations

Field sales post

Cold calling

Working on own initiative to make appointments.

Working to a target

Started as Sales Representative

Working on own initiative

Cold calling

Travelling in west Midalnds, Wales, worcestershire ans Shropshire.

Promoted to Service Representative

Managing accounts

Solving customer complaints and queries

Debt collection

Sales covering England

Cold calling

Customer relations

Supervision of the running of three photographic labs

Staff training

overseeing of new staff

Responsible for smooth runnig of a Photographic Laboratory

Sales

Staff Supervision

Priniting professionals photographs

Quality control of photographic printing

supervision of ten staff.