FIONA SMITH
Willenhall,West midlands
Summary
I am a driven individual with exceptional communication and problem-solving skills, demonstrating adaptability and empathy in customer interactions. Adept in managing inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering long-term client relationships.
I have 3 adult children who have a collection of difficulties and this is where my current life, lived experience has given me a wide aray of knowledge. Some of my experiences are Autism, ADHD, Adoption, Attachment, Auditory processing disorder, Dyspraxia, Dyslexia, Dyscalculia, Pathalogical Demand Avoidance, Teenage pregnancy, Domestic abuse in teenager relationship and much more.
Overview
33
33
years of professional experience
3
3
years of post-secondary education
Work history
Child Mentor
Inspired Foundations
Dudley, West Midlands
2016.09 - 2018.08
Inspired Foundations aimed to support those living or working with children who were looked-after, adopted or vulnerable. They provide basic and advanced training, as well as on-site training for schools and other settings. They were dedicated to making a difference to the lives of children who have been effected by early childhood trauma. Within this organisation I provided basic office duties, answering the telephone, doing mail outs, invoicing, debt collection.
My other role was to mentor primary school children, one to one within their school setting. I visited on a weekly basis and delivered activities bespoke to the child, to help aid their confidence and aid them to function easier within the classroom setting. I liased with school staff and carers to help me understand the difficulties and then pass back advice to help staff and carers to support the child.
Customer Service Advisor
Staffordshire Building society
Walsall, West Midlands
1997.04 - 2005.08
Office Administration, handling of monies in and out via a computerise cashiering system, using Microsoft Word, Excel and outlook 2000. Selling the societies products such as finacial planning. Dealing with customer problems.
Sales Assistant
Dash
Wolverhasmpton, West Midlands
1995.11 - 1997.04
Selling ladies leisurwear within a department store.
Assisted customers with product selection for optimal satisfaction.
Improved customer service by efficiently handling queries and complaints.
Demonstrated products effectively leading to increased sales conversions.
Managed till operations smoothly, reducing waiting time for customers.
Box office cashier
The Zone & ethos Nightclubs
Walsall, West Midlands
1995.04 - 1995.10
Taking admission monies.
Checking handbags.
Security.
Customer relations
Sales Executive
Stardust Mats
derby, Derbyshire
1994.10 - 1995.03
Field sales post
Cold calling
Working on own initiative to make appointments.
Working to a target
Territory sales manager
Allied Industrial Services
Bradford, Yorkshire
1991.04 - 1994.10
Started as Sales Representative
Working on own initiative
Cold calling
Travelling in west Midalnds, Wales, worcestershire ans Shropshire.
Promoted to Service Representative
Managing accounts
Solving customer complaints and queries
Debt collection
Sales executive
Alchem Photochemistry Ltd
Leighton Buzzard, Central Bedfordshire
1990.06 - 1990.11
Sales covering England
Cold calling
Customer relations
Area Manager
Rackhams Rapid Filmsd
Lichfield, Staffordshire
1989.06 - 1990.06
Supervision of the running of three photographic labs
Staff training
overseeing of new staff
Assistant manager
Colab Ltd
Wolverhampton, West Midlands
1987.03 - 1989.06
Responsible for smooth runnig of a Photographic Laboratory
Sales
Staff Supervision
Priniting professionals photographs
Assistant laboratory supervisor
Dunns Photographic
Cradley Heath, Sandwell
1985.05 - 1987.03
Quality control of photographic printing
supervision of ten staff.
Education
GCSEs - Business Studies
Cannock Chase College
Cannock 1982.09 - 1983.07
GCSEs - Maths
Cannock Chase College
Cannock 1982.09 - 1983.07
GCSEs - Computer Studies
Cannock Chase College
Cannock, Staffordshire 1982.09 - 1983.07
GCSEs - English
Cannock Chase College
Cannock, Staffordshire 1982.09 - 1983.07
Skills
- Communication proficiency
- Effective persuasion
- Patience maintaining
- Multitasking efficiency
- Empathy handling
- Calmness under pressure
- Documentation procedures
- Conflict de-escalation
- Dispute Resolution
Timeline
Child Mentor
Inspired Foundations
2016.09 - 2018.08
Customer Service Advisor
Staffordshire Building society
1997.04 - 2005.08
Sales Assistant
Dash
1995.11 - 1997.04
Box office cashier
The Zone & ethos Nightclubs
1995.04 - 1995.10
Sales Executive
Stardust Mats
1994.10 - 1995.03
Territory sales manager
Allied Industrial Services
1991.04 - 1994.10
Sales executive
Alchem Photochemistry Ltd
1990.06 - 1990.11
Area Manager
Rackhams Rapid Filmsd
1989.06 - 1990.06
Assistant manager
Colab Ltd
1987.03 - 1989.06
Assistant laboratory supervisor
Dunns Photographic
1985.05 - 1987.03
GCSEs - Business Studies
Cannock Chase College
1982.09 - 1983.07
GCSEs - Maths
Cannock Chase College
1982.09 - 1983.07
GCSEs - Computer Studies
Cannock Chase College
1982.09 - 1983.07
GCSEs - English
Cannock Chase College
1982.09 - 1983.07